Commercial Quality Partner handling Quality Operations and compliance at QuidelOrtho. Collaborating with various teams to ensure product quality and regulatory compliance.
About the role
- Senior Implementation Partner leading onboarding and launches for customers on the SevenRooms platform. Collaborating with cross-functional teams to ensure customer success and platform adoption.
Responsibilities
- Lead the onboarding and launch of new customers on the SevenRooms platform.
- Own the end-to-end implementations for multi-location and enterprise hospitality operators.
- Serve as a trusted advisor from start through successful go-live and early adoption.
- Influence cross-functional partners, tailoring implementation strategies to meet each customer's unique business needs.
- Mentor peers and contribute to process improvements, assisting with team development.
Requirements
- 4+ years of experience in customer-facing roles such as implementation, onboarding, account management or support – ideally within SaaS or hospitality
- Experience leading complex or Enterprise implementations, including multi-location or high-value customers
- Strong project management skills, with a proven ability to manage multiple workstreams, stakeholders, and deadlines
- Excellent written, verbal, and presentations skills – with the ability to communicate technical concepts clearly to non-technical audiences
- A consultative, solutions-oriented mindset and experience building trusted relationships with senior customer stakeholders
- Comfort operating in ambiguity, influencing without authority, and adapting quickly as priorities evolve
- Familiarity with tools such as Salesforce, Zoom, Smartsheet, Google or similar project management and CRM platforms
Benefits
- Health insurance
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave in compliance with applicable laws
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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