Sales Operations Specialist providing analytical support for Sales Development Leadership teams at Zendesk. Creating dashboards, analyzing metrics, and fostering cross - functional collaboration.
About the role
- Sales Operations Manager optimizing sales processes at GoodHabitz, a top Ed-Tech company in Europe. Driving operational excellence and AI-driven solutions for scalable growth in the sales organization.
Responsibilities
- Drive operational excellence across the sales organization by building scalable, data-driven and technology-enabled processes.
- Optimize the end-to-end sales infrastructure including systems, forecasting, performance management and automation.
- Design and implement AI-powered and automation-driven solutions to increase efficiency.
- Analyze, redesign and optimize the end-to-end sales process (lead-to-close) to improve efficiency, conversion rates and scalability.
- Identify bottlenecks and implement structured, repeatable workflows that support rapid growth.
- Build scalable frameworks that minimize manual intervention and reduce operational friction.
- Optimize the CRM ecosystem (Salesforce) and its integrations across the sales tech stack.
- Design and implement automation solutions (workflow automation, AI-driven insights, predictive scoring, reporting automation).
- Evaluate and deploy AI tools to enhance forecasting, pipeline visibility, lead scoring, territory planning and performance analysis.
- Drive system architecture decisions to ensure clean data, strong governance and long-term scalability.
- Improve forecasting accuracy through structured methodologies, pipeline analytics and predictive modeling.
- Define and monitor key performance indicators (KPIs) across the funnel.
- Provide data-backed insights and scenario modeling to support executive decision-making.
- Own sales reporting infrastructure and dashboards (Salesforce, Tableau or other BI tools).
- Translate data into actionable insights for leadership and frontline sales teams.
- Monitor quota attainment, pipeline health, conversion rates, sales cycle length and revenue trends.
- Partner with Marketing, Finance, Customer Success and RevOps to ensure alignment across the revenue engine.
- Improve handoffs and process clarity between teams.
- Support territory planning, capacity modeling and compensation design.
- Design, implement and manage scalable sales incentive programs aligned with company objectives.
- Ensure transparency, accuracy and automation in commission calculations where possible.
Requirements
- 5+ years of experience in Sales Operations, Revenue Operations or Business Operations within a SaaS or high-growth environment.
- Deep experience with Salesforce and sales automation tools.
- Proven track record of building scalable processes in a growing organization.
- Experience implementing workflow automation and/or AI-driven solutions in sales environments.
- Strong analytical mindset with experience in BI tools (Tableau or similar).
- Experience improving forecasting accuracy and implementing structured pipeline management.
- Strong project management skills with the ability to manage multiple initiatives simultaneously.
- Excellent communication skills and ability to influence cross-functional stakeholders.
- Experience designing sales compensation and incentive programs preferred.
Benefits
- Become part of the leader online training company in the European market, the benchmark in our sector, and help organisations thrive while you grow professionally at a trailblazing company with unstoppable momentum on an exciting growth journey even as others in the industry face challenges.
- 💰 Competitive salary and role-specific performance bonus because we value your contributions and reward your hard work.
- 🏖️ Paid time off – 25 days holiday.
- 🚆 Travel budget.
- 💻 Flexible work & tools – work in a supportive environment with the comforts you need, plus a laptop.
- 📈 Growth & development – unlimited access to GoodHabitz resources and MyAcademy to fuel your personal and professional growth.
- 🧠 Mental coaching – support from our partner, OpenUp to keep your mind in top shape.
- 🌍 Diverse & inclusive teams – work with colleagues from across Europe, bringing different cultures, perspectives, and ideas together.
- 🎉 Themed events & team-building – from creativity workshops to vitality socials, our events are full of energy and fun surprises.
- 🤝 Annual Do-Good Day – a fully paid day to do volunteer work, alone or with your team, supporting a cause you care about.
- 🛡️ Pension & insurance – disability and pension coverage for your long-term security.
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