Sales Operations Specialist providing analytical support for Sales Development Leadership teams at Zendesk. Creating dashboards, analyzing metrics, and fostering cross - functional collaboration.
About the role
- Sales Operations Manager driving sales, customer success, and order processes at Ryvid. Overseeing customer success team and optimizing sales operations.
Responsibilities
- Create and manage Ryvid’s Sales Order processes.
- Create and manage Ryvid’s Sales and Customer Success SOPs.
- Analyze sales processes and identify areas where they can be optimized to improve efficiency and effectiveness.
- Oversee a team of Customer Success Representatives.
- Analyze sales data to forecast future sales trends and identify potential opportunities for growth.
- Track sales & customer satisfaction performance metrics and provides regular reports to the sales team and senior management to identify areas of improvement.
- Manage the sales and customer success technology stack, including Gorgias, Shopify, and future CRM and ERP systems.
- Maintain accurate records in Ryvid’s systems.
- Collaborate with other team members to escalate and resolve complex customer issues.
- Work closely with the sales team to help define and document the sales cycle.
- Manage a 12-month rolling forecast.
- Be the voice of Sales and Customer Success to Ryvid’s Operation and Production teams.
- Represent sales at Ryvid’s S&OP meetings.
- Help implement and oversee sales programs.
- Ensure an exceptional customer experience by establishing optimal processes from ordering to delivery.
Requirements
- At least 3 years of experience in Sales Operations and Customer Success
- At least 2 years of selling experience in a management or supervisor role
- Experience working for a manufacturer
- CRM and ERP proficiency
- Proficient in the use of Microsoft 365 suite, including Word, Excel, PowerPoint, and Outlook
- Proven experience in creating and working with ISO 9001 processes, including documentation, implementation, and continuous improvement
Benefits
- Medical, Dental, and Vision
- 401k
- PTO
- Floating Holidays
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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