Case Manager providing referral and intake services for eligible newcomers at the Nationalities Service Center. Collaborate with clients on self - sufficiency plans and coordinate with external agencies for support.
About the role
- Senior Manager in Medical Information at Gilead handles medical inquiries regarding products. Collaborates cross-functionally and contributes to departmental strategic initiatives.
Responsibilities
- Respond to unsolicited requests for medical and scientific information regarding Gilead products and documents in the request handling system (MiQ)
- Researches and collaborates with cross functional colleagues to provide response to complex requests
- Create, update, and participate in review, quality check and may approve MI response documents in accordance with local laws and regulations.
- Collaborates with affiliate internal partners who may include medical affairs, development, regulatory, global patient safety and operations, commercial, to manage global response topics and content.
- Prepare and support use of local response documents for resolution of complex requests.
- Maintain document repository with regular/routine review of approved documents for new data from regulatory updates, scientific conferences, up-to-date literature searches, proactive literature surveillance, or newly published materials.
- Understand the needs and preferences of internal and external partners and customers.
- Review and provide analysis of MI databases for trends, customer insights and data gaps to guide content development and prepare customer interaction reports to share with internal stakeholders.
- Create TA and product training materials and provide training to cross functional colleagues and vendors.
- Support departmental strategic initiatives to address major activities within affiliate (product launches, labelling updates, patient engagement etc.)
- Identify, report and record adverse events and product complaints in a timely manner in accordance with SOP.
- Participate in global and regional MI activities and projects in line with global and regional strategic MI plans.
- Serve as department SME for one or more product(s) or TA.
Requirements
- Pharmacy, Nursing or Medical/ Life Sciences degree/advanced degree or equivalent
- Experience in MI preferred or comparable experience within a healthcare/clinical environment required
- Experience in the pharmaceutical industry or a MI vendor required
- Previous experience minimum 7 years preferred (may include advanced degree course)
Benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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