Case Manager providing referral and intake services for eligible newcomers at the Nationalities Service Center. Collaborate with clients on self-sufficiency plans and coordinate with external agencies for support.
Responsibilities
Provide referral and intake services to eligible clients through case management activities
Activities include, but are not limited to, referral and connection to public benefits systems, school enrollment, healthcare coordination, application for state IDs and employment documents, and other supportive services as needed
Demonstrate a person-centered and culturally responsive approach in working with households by respecting their self-determination and autonomy
Strongly adhere to Trauma Informed Care, Empowerment Approach, and Assertive Engagement principles
Conduct client intake meetings and other client meetings, including home visits and client accompaniments on an as-needed basis
Collaborate with clients on self-sufficiency plans and ensure progress towards goals
Build trust in client relationships to foster engagement in the work towards their self-sufficiency
Coordinate and advocate with external agencies, such as County Assistance Offices, the Social Security Administration and medical providers
Complete case-related activities and data entry in the required timeline as per agency and funder requirements
Contribute to program compliance with periodic case file reviews and other program compliance tasks as directed by program manager
Conduct occasional outreach and awareness raising through participation in external events and distribution of materials, as needed
Requirements
1+ years of case management experience or experience working within the refugee and immigrant community required
Bilingual skills in English and one of the following preferred: Ukrainian, Haitian Creole, Dari or Pashto
Minimum Education: BSW or Undergraduate Degree in a related field or Equivalent strongly preferred
High School Diploma or Equivalent required
Benefits
generous vacation and sick leave
paid sabbatical leave
summer hours
77% employer-paid health, dental, and vision coverage
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