Hybrid Temporary Newcomer Support Program Case Manager

at Nationalities Service Center

• Job title: Temporary Newcomer Support Program Case Manager
• Job type: Full Time
• Experience level: Junior
• Salary: $46,000 - $48,904 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Philadelphia, United States

About the role

• Case Manager providing referral and intake services for eligible newcomers at the Nationalities Service Center. Collaborate with clients on self-sufficiency plans and coordinate with external agencies for support.

Responsibilities

• Provide referral and intake services to eligible clients through case management activities
• Activities include, but are not limited to, referral and connection to public benefits systems, school enrollment, healthcare coordination, application for state IDs and employment documents, and other supportive services as needed
• Demonstrate a person-centered and culturally responsive approach in working with households by respecting their self-determination and autonomy
• Strongly adhere to Trauma Informed Care, Empowerment Approach, and Assertive Engagement principles
• Conduct client intake meetings and other client meetings, including home visits and client accompaniments on an as-needed basis
• Collaborate with clients on self-sufficiency plans and ensure progress towards goals
• Build trust in client relationships to foster engagement in the work towards their self-sufficiency
• Coordinate and advocate with external agencies, such as County Assistance Offices, the Social Security Administration and medical providers
• Complete case-related activities and data entry in the required timeline as per agency and funder requirements
• Contribute to program compliance with periodic case file reviews and other program compliance tasks as directed by program manager
• Conduct occasional outreach and awareness raising through participation in external events and distribution of materials, as needed

Requirements

• 1+ years of case management experience or experience working within the refugee and immigrant community required
• Bilingual skills in English and one of the following preferred: Ukrainian, Haitian Creole, Dari or Pashto
• Minimum Education: BSW or Undergraduate Degree in a related field or Equivalent strongly preferred
• High School Diploma or Equivalent required

Benefits

• generous vacation and sick leave
• paid sabbatical leave
• summer hours
• 77% employer-paid health, dental, and vision coverage
• short-term disability
• long-term disability
• life insurance
• 403(b) with an employer match