Manager driving customer - centricity across global teams via customer insights platforms. Liaising between stakeholders and platform teams to improve customer experience and business outcomes.
About the role
- Manager of Airport Programs responsible for coordinating training for airport staff. Ensuring compliance, quality instruction, and communication with stakeholders.
Responsibilities
- Under the supervision of the Director, Training Fund, responsible for overseeing delivery, coordination, and quality of all training programs for 32BJ SEIU airport staff at designated airport sites.
- Ensure seamless scheduling, high-quality instruction, compliance with regulatory standards, continuous improvement of airport-wide operational efforts, and strong communication with employers, contractors, and site managers.
- Supervise instructors, maintain training records in the LMS, and serve as the primary on-site liaison for members and partners.
- Manage day-to-day operations of all airport training programs, including mandated, job-specific, and safety courses.
- Create and manage course sections, rosters, attendance, completion records, and reporting in the LMS.
- Serve as the primary point of contact for airport employers, contractors, airport authorities, and partner organizations regarding training needs.
Requirements
- 5+ years experience in training, education, workforce development; airport operations, safety compliance, and adult learning preferred.
- Supervisory experience required.
- Knowledge of airport operations, safety regulations/OSHA, or managing training programs in a labor/union environment.
- Familiar with airport-related compliance systems and regulatory training requirements specific to airport operations.
- Strong competency with Microsoft Office (Word, Excel, PowerPoint), Outlook, Google Workspace, Learning Management Systems, and Smartboards.
- Comfort working with digital certificates, attendance systems, and online course tools.
- Ability to travel regularly between the office and various airport sites is required.
- Ability to work as needed evenings or weekends to support training schedules.
Benefits
- Health, Pension, Retirement Savings, Training, and Legal Services benefits
- Commitment to providing high quality benefits and services
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