Manager driving customer - centricity across global teams via customer insights platforms. Liaising between stakeholders and platform teams to improve customer experience and business outcomes.
About the role
- Assistant Manager supporting Store Manager with site operations and customer relations. Ensuring compliance with labor laws and safety regulations while managing staff duties in retail environment.
Responsibilities
- Perform select duties and responsibilities of the Store Manager in their absence, for example, submitting daily paperwork, submitting approved orders, creating maintenance tickets, addressing scheduling issues, processing approved price changes, handling customer concerns or complaints
- Demonstrate competent knowledge of Point of Sale and back office systems
- Resolve customer issues in a friendly and professional manner
- Assign and inspect shift duties and responsibilities
- Understand and apply federal, state, and local labor laws as they apply to retail operations
- Assist with promoting a strong safety culture by helping to ensure safety rules and regulations are being followed
- Demonstrate strong ability to manage multiple tasks at one time
- Interact professionally with all team members
- Not authorized to hire, fire, or promote employees but may be asked to make recommendations regarding employee performance and/or disciplinary issues
- Perform other duties as assigned
Requirements
- Prior Retail or Management experience preferred
- Ability to reconcile shift reports and understand their purpose
- Excellent communication skills, both oral and written
- Ability to organize and prioritize tasks to meet demands, with excellent follow through
- Ability to identify issues and make the necessary corrections effectively
- Demonstrate analytical and problem-solving skills
- Candidate must be able to work any shift, Sunday – Saturday to support the company’s business needs
- Critical attention to detail
- Outstanding communication and interpersonal abilities
- Leadership Skills
- Problem Solving Skills
- Critical-Thinking Skills
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