Business Continuity Manager Sr. ensuring enterprise resilience through effective planning and training. Collaborating across teams to foster organizational readiness and disaster response strategies.
About the role
- Senior Manager responsible for dock staff management and enhancing member experience. Leading operational efficiency and training at Freedom Boat Club in Connecticut.
Responsibilities
- Provide final authority on staffing decisions; manage Club Managers and dock staff daily; conduct performance reviews for location-level managers.
- Lead recruiting efforts, including resume review and interviews; partner with HR to onboard new staff and deliver initial and ongoing training.
- Ensure all locations are appropriately staffed and partner with managers to build schedules that provide dock coverage.
- Manage dock staff wage operating budget; review and approve payroll for accuracy and compliance.
- Ensure member satisfaction and retention; review Qualtrics feedback and implement corrective measures; handle member correspondence regarding incidents, billing, and feedback; develop and update local waterway guides.
- Oversee all aspects of reservations, including modifications, same-day requests, weather notifications, fees, fuel charges, reminders, training vessels, and closure notices.
- Manage the Training function including the Captain crew; own New Member Orientation scheduling and training coordination.
- Evaluate and report member and staff KPIs; perform ad hoc analyses to support operational improvements.
- Support Fleet Team in implementing safety and compliance measures across locations. Adhere to all safety procedures and act as a champion for safe practices.
- Develop and maintain staff manuals; create and implement SOPs and improvement processes to ensure consistency.
- Mentor Club Managers and dock staff; conduct regular location visits to assess staff performance, operational needs, and fleet conditions.
- Maintain relationships with marina managers and landlords; collaborate with other FBC functional groups to advance organizational objectives.
Requirements
- Bachelor’s degree required
- Demonstrated ability to manage others
- Thorough understanding of practices, theories, and policies involved in operations
- Excellent verbal and written communication and people skills
- Must be a self-starter and capable of working unsupervised
- Excellent organizational skills and attention to detail
- Excellent analytical, decision-making, and problem-solving skills
- Proficient in Microsoft Office Suite or related software
- Be at least 21 years of age
- Pass a background/education check, and drug screen
- Have a valid driver’s license and a good driving record
Benefits
- medical
- dental
- vision
- paid vacation
- 401k (up to 4% match)
- Health Savings Account (with company contribution)
- well-being program
- product purchase discounts
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