Manager driving customer - centricity across global teams via customer insights platforms. Liaising between stakeholders and platform teams to improve customer experience and business outcomes.
About the role
- Case Manager for Health Homes program at Family Service League in Bay Shore, managing a caseload of clients with intensive needs. Requires a Bachelor's degree and experience in health-related fields.
Responsibilities
- Meet the intensive needs of the population while meeting visit requirements as stipulated by the DOH for the Health Homes program.
- Employ a culturally sensitive and proactive outreach approach to potential members.
- Manage a caseload of 40-50 clients and meet their intensive needs.
- Maintain the EHR and ensure relevant clinical documentation is received from the referral source and uploaded into the EHR to serve as eligibility documentation.
- Speak with mental health, medical, and substance abuse providers in addition to hospitals, jails, and housing/shelter providers if necessary.
- Act as a professional role model with staff and inspire them to achieve FSL mission and program goals.
- Complete all required documentation in a timely and accurate manner.
- Report all incidents to the program management staff.
- Follow all agency and program mandates as set by FSL, Department of Health, and Suffolk County Division of Mental Hygiene.
Requirements
- Bachelor’s Degree in a health-related field is required.
- Minimum of 2 years of experience providing direct services to people with serious mental illness, medical conditions, developmental disabilities, and/or substance abuse preferred.
- Proficiency in Microsoft Office required; experience with an EHR is preferred.
- Strong assessment, engagement, organizational and time management skills.
- Excellent verbal and written communication skills are required.
- Valid and clean New York State Driver’s License required.
Benefits
- Health and Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- Retirement Savings Plan with a 5% employer contribution
- Life and AD&D Insurance
- Generous PTO (paid time off)
- Up to 11 paid Holidays
- Paid Sick Leave
- Student Tuition Remission Program
- Employee Assistance Program (EAP)
- Company paid Short-Term and Long-Term Disability
- Employee Discounts and more!
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