Customer Audit Manager ensuring completion of customer audit requests and leading on - site audits in APAC region. Collaborating with internal teams to meet customer expectations and drive audit process improvements.
About the role
- Providing IT support for gastronomy and cash systems in 1st & 2nd level. Assisting clients with digital systems for better restaurant operations.
Responsibilities
- Customer support & issue resolution
- Telephone and written support for our gastronomy customers
- Analyze, diagnose and independently resolve technical inquiries
- Support with operational and configuration questions (POS, online reservation & ordering systems, payment, digital tools)
- Structured documentation in the ticketing system
- Setup, testing and configuration of POS systems as well as hardware and software
- Management of interfaces (payment, accounting, online ordering systems, kitchen workflows)
- Troubleshooting across network, peripherals and cloud applications
- Application support for digital process workflows
- Best-practice recommendations for the optimal use of our solutions
- Close collaboration with Engineering, Project Management and Sales
- Rotating on-call duty from 17:00–22:00 as well as on weekends & public holidays with additional compensation
Requirements
- Experience in the gastronomy sector or technical training in IT (e.g. IT specialist, IT support, system integration)
- Basic technical understanding — ideally in POS systems, networks or cloud solutions
- High willingness to learn and interest in digital processes
- Friendly, reliable communication — also in stressful situations
- Solution-oriented working style and personal responsibility
- Team spirit and enjoyment of customer contact
- Willingness to perform occasional field service or customer training
Benefits
- Personal onboarding and training — we’ll get you ready
- A secure job in a future-proof sector (digital gastronomy solutions)
- Modern systems & hardware with market-leading products
- Regular working hours
- Givve Card with monthly credit
- Permanent employment contract
- Remote work possible after onboarding
- Modern office (e.g., height-adjustable desks, fully equipped kitchen, outdoor area, etc.)
- Additional earning opportunities through on-call duties
- Development and training support
- Regular exchange with all locations & team events
- And above all: meaningful work. You ensure our clients’ operations run smoothly.
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IT Support providing assistance in 1st and 2nd level support for gastronomy clients. Collaborating to resolve technical inquiries and enhance digital solutions in the hospitality sector.
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