Hybrid Junior IT Support Specialist

Posted 1 hour ago

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About the role

  • Junior IT Support Specialist at GetResponse troubleshooting hardware and software issues. Responsible for IT support, managing SaaS tools, and providing onboarding assistance.

Responsibilities

  • troubleshooting and resolving hardware and software issues reported by GetResponse employees
  • maintaining and managing IT hardware
  • administering mobile device management (MDM) systems, including Jamf Pro and Microsoft Intune
  • managing SaaS tools and software licenses
  • assisting with the onboarding of new employees by preparing and configuring necessary IT resources
  • providing technical support and cooperation across various departments and teams
  • continuously developing technical skills and staying current with industry trends and best practices

Requirements

  • minimum 1 year of experience in an IT Support or Helpdesk role
  • solid working knowledge of either macOS or Windows 11
  • ability to effectively use knowledge bases and technical tools
  • quick learner approach with strong problem-solving skills
  • proficiency in technical English (min. B2+ written and spoken)
  • excellent command of the Polish language (native or near to native)
  • strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software

Benefits

  • private medical care for employees and their family members
  • employee referral program – up to 10 000 PLN for recommending a friend
  • corporate life insurance
  • employee pension program (PPE)
  • wellbeing and mental health culture – mental health helpline, sport card etc.
  • modern equipment – most of our teams work on MacBooks
  • English classes
  • internal initiatives like webinars, knowledge-sharing sessions, and more!

Job title

Junior IT Support Specialist

Job type

Experience level

Junior

Salary

PLN 5,050 - PLN 7,150 per month

Degree requirement

No Education Requirement

Tech skills

Location requirements

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