Junior IT Support Specialist at GetResponse troubleshooting hardware and software issues. Responsible for IT support, managing SaaS tools, and providing onboarding assistance.
Responsibilities
troubleshooting and resolving hardware and software issues reported by GetResponse employees
maintaining and managing IT hardware
administering mobile device management (MDM) systems, including Jamf Pro and Microsoft Intune
managing SaaS tools and software licenses
assisting with the onboarding of new employees by preparing and configuring necessary IT resources
providing technical support and cooperation across various departments and teams
continuously developing technical skills and staying current with industry trends and best practices
Requirements
minimum 1 year of experience in an IT Support or Helpdesk role
solid working knowledge of either macOS or Windows 11
ability to effectively use knowledge bases and technical tools
quick learner approach with strong problem-solving skills
proficiency in technical English (min. B2+ written and spoken)
excellent command of the Polish language (native or near to native)
strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software
Benefits
private medical care for employees and their family members
employee referral program – up to 10 000 PLN for recommending a friend
corporate life insurance
employee pension program (PPE)
wellbeing and mental health culture – mental health helpline, sport card etc.
modern equipment – most of our teams work on MacBooks
English classes
internal initiatives like webinars, knowledge-sharing sessions, and more!
Housekeeping Unit Support Worker responsible for cleaning functions and adherence to WHMIS guidelines at St. Boniface Hospital. Ensuring a safe and clean environment within the facility.
Agente Mesa de Ayuda providing technical support telephonically and via email to technicians. Responsible for ensuring timely solutions to their inquiries in Chile.
IT Support Administrator managing user onboarding, systems administration, and technical support for global operations across Windows and Mac environments.
IT Help Desk & Desktop Support role providing application and system incident resolution. Deploying software updates and ensuring compliance during user management processes
Audit Manager leading external audit engagements focused on private clients and owner - managed businesses at PwC. Managing relationships and delivering tailored audit services in a collaborative environment.
Internal Audit Manager leading risk - based audits and mentoring auditors at Selene Holdings, a multifaceted financial services firm. Fostering innovative approaches, ensuring compliance in mortgage industry.
Interviews uninsured patients to assess eligibility for Medicaid and financial assistance programs. Communicates effectively and assists in application processes for timely billing adjustments.
Major Case Unit Manager responsible for managing Auto Liability claims and training staff. Overseeing serious and complex liability claims while maintaining service quality and brand integrity.
Audit Manager providing independent and objective risk - based internal audit services for Truist. Responsible for coaching and developing junior auditors and managing high complexity audit engagements.
Credit Admin responsible for processing accounts and providing customer service at Capital Electric. Working in a fast - paced environment and utilizing software programs for account management.