IT Support Officer responsible for technical support, administration, and optimization of systems for Tiko. Focused on Google Workspace and endpoint security to ensure a secure digital environment.
About the role
- Junior IT Support Specialist at GetResponse troubleshooting hardware and software issues. Responsible for IT support, managing SaaS tools, and providing onboarding assistance.
Responsibilities
- troubleshooting and resolving hardware and software issues reported by GetResponse employees
- maintaining and managing IT hardware
- administering mobile device management (MDM) systems, including Jamf Pro and Microsoft Intune
- managing SaaS tools and software licenses
- assisting with the onboarding of new employees by preparing and configuring necessary IT resources
- providing technical support and cooperation across various departments and teams
- continuously developing technical skills and staying current with industry trends and best practices
Requirements
- minimum 1 year of experience in an IT Support or Helpdesk role
- solid working knowledge of either macOS or Windows 11
- ability to effectively use knowledge bases and technical tools
- quick learner approach with strong problem-solving skills
- proficiency in technical English (min. B2+ written and spoken)
- excellent command of the Polish language (native or near to native)
- strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software
Benefits
- private medical care for employees and their family members
- employee referral program – up to 10 000 PLN for recommending a friend
- corporate life insurance
- employee pension program (PPE)
- wellbeing and mental health culture – mental health helpline, sport card etc.
- modern equipment – most of our teams work on MacBooks
- English classes
- internal initiatives like webinars, knowledge-sharing sessions, and more!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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