Key Account Manager leading sales for iNova's pharmaceutical categories in Australia. Achieving targets through strategic customer - specific business planning and effective execution across Pharmacy channels.
About the role
- Client Success Associate managing a portfolio of channel partners at a health tech startup. Ensuring strong program execution and partner communication in a fast-paced environment.
Responsibilities
- Own a portfolio of channel partnerships, serving as the primary point of contact for day-to-day program needs.
- Manage onboarding, recurring workflows, and renewal support for partners in your portfolio, ensuring consistent execution and follow-through.
- Build trusted relationships with channel partners through clear communication, responsiveness, and proactive problem-solving.
- Coordinate internally with Business Development, Operations, Support, and Product teams to resolve issues and deliver a strong partner experience.
- Monitor program performance across your portfolio, identifying trends, risks, or opportunities to improve outcomes.
- Maintain accurate partner records, milestones, and notes in Salesforce and internal tools.
- Identify opportunities to improve workflows and contribute ideas that make channel programs more scalable and reliable.
- Help partners — and the members they serve — feel informed, supported, and confident in their experience with Maple.
Requirements
- 3+ years of experience in client success, account management, customer success, or a related client-facing role.
- Have exceptional communication and interpersonal skills and possess the confidence to present solutions to internal and external stakeholders across all levels.
- Experience owning accounts or a portfolio in an operationally complex environment.
- Background in a tech or SaaS company, ideally within a growing start-up or scale-up.
- Comfortable managing multiple partners at once while staying organized and detail-oriented.
- Confident using tools like Salesforce, spreadsheets, and internal dashboards to track work and performance.
- Proactive problem-solver who identifies issues early and collaborates to resolve them.
- Team-first mindset — curious, dependable, and motivated to grow within a client success function.
- Energized by purpose-driven work and excited to support partners delivering meaningful healthcare access.
Benefits
- Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones.
- Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more.
- Wellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond.
- Maple access: virtual healthcare for you and your family, including general practitioners, paediatrics, and therapy consultations.
- Paid health days: 10 extra days for when life happens—rest, appointments, or caregiving included.
- Destination5: work internationally in eligible countries for up to 5 days per year.
- Retirement savings plan: invest in your future with our group retirement savings plan.
- Branch out budget: $1,000 annually to pursue professional development and fuel your growth.
Job title
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