Hybrid Bilingual Client Success Coordinator, French/English

at Maple (getmaple.ca)

• Job title: Bilingual Client Success Coordinator, French/English
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Toronto, Canada

About the role

• Bilingual Client Success Coordinator supporting reseller partnerships for a health tech company. Coordination, communication, and problem-solving skills emphasized for smooth program operations.

Responsibilities

• Be the operational support that helps our reseller partnerships run smoothly.
• Own the day-to-day coordination that keeps programs on track, including maintaining accurate records, preparing program reports, supporting onboarding and renewals.
• Ensure timely and clear communication with partners.
• Help create a reliable, seamless experience for both our reseller partners and the customers they support.
• Bring structure to ambiguity and enjoy work that blends coordination, communication, and problem-solving.

Requirements

• 2+ years of administrative or coordination experience in a client-facing or customer-facing environment.
• Fluency in French and English — able to communicate clearly, professionally, and confidently with French-speaking clients and stakeholders.
• Detail-oriented with a track record of producing accurate, high-quality work at pace.
• Excellent written and verbal communicator — you keep stakeholders informed and interactions smooth.
• Tech-savvy and comfortable navigating tools like Google Workspace and CRMs (Salesforce is an asset).
• A self-starter who anticipates needs, takes initiative, and follows through reliably.
• Highly organized, dependable, and calm under pressure — you bring order to fast-moving environments.
• A team-first collaborator who asks questions, shares knowledge, and supports collective success.
• Motivated by purpose and excited to support organizations in improving access to healthcare for their employees.

Benefits

• Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones.
• Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more.
• Wellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond.
• Maple access: virtual healthcare for you and your family, including general practitioners, paediatrics, and therapy consultations.
• Paid health days: 10 extra days for when life happens—rest, appointments, or caregiving included.
• Destination5: work internationally in eligible countries for up to 5 days per year.
• Retirement savings plan: invest in your future with our group retirement savings plan.
• Branch out budget: $1,000 annually to pursue professional development and fuel your growth.