Radio & Satellite Platform Manager overseeing operational support and management of technical aspects. Ensuring reliability and customer satisfaction in platform services.
About the role
- VIP Manager focusing on relationships with VIP customers for online casino and sportsbook. Managing retention strategies and enhancing customer engagement while supporting a dynamic team environment.
Responsibilities
- Manage and develop relationships with high-value VIP customers and selected key accounts
- Drive proactive retention, reactivation, and engagement efforts across VIP and high-potential player segments
- Identify promising pre-VIP customers and support early detection and conversion into the VIP journey
- Monitor customer behaviour, churn indicators, activity patterns, and commercial opportunities
- Handle more complex, sensitive, or high-priority customer cases in a professional and commercially sound way
- Help define and uphold high standards for personalised communication, relationship management, and portfolio ownership
- Support the development of VIP processes, internal workflows, and department best practices
- Work closely with CRM, Customer Support, Payments, Risk, Compliance, Sportsbook, Casino, and other internal stakeholders to deliver a strong VIP customer experience
- Contribute to KPI follow-up, reporting inputs, and performance analysis to support the wider VIP strategy
- Support and guide less senior team members, with scope for broader leadership responsibilities over time
- Ensure all VIP activity is handled in line with responsible gaming, AML, compliance, and internal policies
Requirements
- Previous experience in VIP, retention, key account management, or high-value customer management within iGaming
- Strong understanding of online casino and sportsbook customer behaviour
- Proven ability to build and maintain strong customer relationships in a commercial, service-driven environment
- Strong ownership, judgement, and ability to handle sensitive or high-value cases
- Experience working cross-functionally with multiple internal stakeholders
- Comfortable using data and customer insights to support retention and customer development
- Excellent communication skills in English, both written and spoken
- Additional language skills are considered a strong advantage
Benefits
- A low-bureaucracy environment built on trust, autonomy, and ownership
- Competitive salary aligned with market benchmarks
- Flexible working hours
- Hybrid work model
- Wellbeing and sports compensation
- Extra paid vacation days to support rest and long-term sustainability
- Paid sick leave
- Company merchandise
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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