Business Insights Manager focused on data - driven decision making and fundraising for CEDP's economic and racial equity initiatives. Collaborating with leadership on analytics, business development, and policy.
About the role
- Service Delivery Manager at Consort Group responsible for managing application systems and supporting business process changes. Focused on IT infrastructure and operational delivery in a hybrid work setting.
Responsibilities
- Manage the development, implementation, and maintenance of application systems
- Support clients’ critical systems through software application knowledge
- Own strategic and operational delivery to the end client
- Manage application transformation and its delivery
- Identify potential issues and take preventive actions
- Collaborate with management to gather and analyze operational information
- Track implementation progress and report to management
- Coach managers and supervisors to improve implementation communication
- Serve as the primary point of contact for solutions and services
- Produce dashboards for the Infrastructure Deployment & Support Department (ServiceNow)
- Monitor and supervise changes to business processes, systems, technology, job roles, and organizational structures
- Manage the client relationship throughout the project lifecycle
- Ensure all key stakeholders are informed and aligned
Requirements
- Minimum 3 years' experience in IT infrastructure
- Production operations management
- IT risk and cybersecurity
- Dashboard creation and management (ServiceNow)
- Fluent in English (expert level)
- Intermediate proficiency in French
Benefits
- Health insurance
- Meal vouchers (TR card)
- CSE (Works Council benefits)
- Pension plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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