Hybrid Employee Relations Manager

at Genworth

• Job title: Employee Relations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $80,200 - $171,400 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Open Source, ServiceNow
• Location requirements: Hybrid, Richmond, United States

About the role

• Employee Relations Manager guiding employee relations and compliance in a multi-state environment for Genworth Financial. Collaborating with HR to maintain positive workplace relationships and resolve conflicts.

Responsibilities

• Serves as a primary point of contact for employee relations matters, providing support, coaching and advice to managers regarding performance management, employee discipline, policy interpretation, and termination processes
• Assess investigation decision points, gather and analyze evidence, interview involved parties, and document findings to support fair, timely, and defensible outcomes
• Conduct impartial, legally compliant investigations into employee complaints and internal threats, including matters arising under Title VII, in alignment with company policy and state and federal law
• Ability to establish and maintain effective working relationships with employees, management, at all levels of the organization; use reason and de-escalation skills to manage difficult or emotional situations; present facts and recommendations verbally and in writing; plan, design, implement
• Advises business management and leadership on ER issues using independent judgment and critical thinking while upholding company values and culture, reducing company risk, and ultimately improving the team member experience
• Consults with management in developing employee performance improvement plans
• Partners with Senior HR leaders, HRBPs and internal counsel on corrective actions, documentation, performance coaching, or other actions for team members
• Makes recommendations to internal Legal counsel & managers regarding all employee corrective actions and performance management
• Providing substantive review and editing of corrective action documentation
• Partners closely with IT, Risk and Data Security teams to investigate misconduct involving systems, data access, or information security, while maintaining confidentiality and risk awareness
• Tracks relevant employee data, metrics & trends to help define process improvements and approaches
• Perform other duties as assigned
• Future willingness to travel (approx. 2-3 days per quarter with occasional overnight travel)​

Requirements

• Minimum 5+ years of experience demonstrated a proven track record of managing and resolving complex employee relations matters in a multi-state business environment
• Deep understanding of State and Federal US employment law, EEO regulations, workplace anti-discrimination and accommodations related laws, including Title VII, the ADA, the FMLA and their state law equivalents
• Highly skilled in workplace investigations, negotiation, conflict management and employee relations procedures and processes
• Investigations experience in a remote/Hybrid work environment
• Ability to manage multiple priorities effectively
• Communicate effectively (verbally and in writing) with all levels of the organization up to and including C-suite
• Proficiency in Microsoft Office products including Word, Excel, Outlook, Teams, SharePoint, PowerPoint and CoPilot
• Understanding of the benefits and risk of AI use and impact in the workplace
• Strong understanding of how to leverage publicly available information, such as Open Source Intelligence (OSINT) and Publicly Available Information (PAI), for workplace investigations and due diligence, ensure all data collection adheres to legal and ethical HR standards
• Proficiency in HRIS systems (such as Workday, HR Accuity, ServiceNow, HR ticketing systems/case management)
• Bachelor’s degree Human Resources, Human Development, Psychology, or related field (preferred)
• Human resources certification (SHRM/HRCI/CERP) (preferred)

Benefits

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services