Platform Support Manager overseeing L1 support team performance and stakeholder collaboration. Driving continuous improvement and operational excellence in platform support processes.
About the role
- Product Line Manager at Genetec managing the access control portfolio and engaging stakeholders for product success. Requires experience in product management and fluency in French and English.
Responsibilities
- Gather, assess and document market requests, opportunities and feature requests—both strategic and tactical—for the evolution of existing or new products, and convert them into actionable items for the R&D team
- Develop a commercial product offering tailored to specific industry and/or regional markets
- Develop and communicate internal and external product roadmaps by prioritizing products/features
- Evaluate and understand industry trends, market segmentation, and the competitive landscape
- Formulate product strategies and marketing mix (product, price, promotion, placement)
- Continuously evaluate product and market performance
- Serve as an internal and external evangelist for the access control portfolio
Requirements
- Three years or more of product management experience
- Excellent analytical and problem‑solving skills
- Strong planning and prioritization skills — must be able to manage multiple projects simultaneously and successfully within constraints and deadlines
- Strong collaboration skills — proven ability to lead and influence others within a project and a matrixed environment
- Effective communication skills, including the ability to deliver persuasive written and oral presentations
- Ability to travel up to 30% of the time to visit customers, attend trade shows, and participate in other events
- Strong interpersonal skills and approachability; ability to interact at all levels of the organization
- Proficiency in French and English, both spoken and written (this role requires interaction with our international colleagues and customers)
Benefits
- Attractive compensation package
- Training expense reimbursement program
- Work–life balance supported by flexible working hours
- Subsidized meals at our on-site Bistro (Les Cordons Bleus)
- Free coffee and fruit available throughout the day
- Free parking for all employees
- On-site fitness center with a personal trainer, plus multiple health and wellness workshops
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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