Senior Manager leading HRIS and benefits strategies at a growing company, collaborating with cross - functional teams. Responsible for system management, data integrity, and compliance in HR operations.
About the role
- Drive the renewal lifecycle for Genesys Cloud customer accounts, focusing on retention and revenue growth. Collaborate cross-functionally to ensure customer success and satisfaction.
Responsibilities
- Own the end to end renewal lifecycle, ensuring timely and accurate execution of renewal contracts prior to expiration
- Drive predictable recurring revenue by meeting or exceeding quarterly and annual retention and booking targets
- Forecast renewal outcomes with accuracy, providing clear visibility into in quarter and future revenue performance
- Identify and mitigate churn risk early by developing and executing proactive retention strategies across at risk accounts
- Influence customer outcomes by aligning renewal strategies with usage trends, adoption signals, and business value realization
- Partner with Customer Success and Sales to drive expansion through upsell, cross sell, and add on opportunities
- Lead renewal negotiations, ensuring alignment with pricing strategy, governance policies, and contractual standards
- Optimize revenue outcomes by managing customer transitions between platforms and minimizing disruption to recurring revenue streams
- Resolve escalations and complex customer scenarios with a focus on retention, trust, and long term partnership value
- Validate licensing and entitlement accuracy to ensure compliance and eliminate revenue leakage
Requirements
- 5+ years of experience in renewals, account management, or quota carrying sales roles within a global technology organization
- Proven track record of achieving or exceeding retention, renewal, or revenue targets
- Strong ability to forecast revenue accurately and manage pipeline visibility across multiple accounts
- Demonstrated expertise in negotiation, conflict resolution, and stakeholder management across customer and internal teams
- Experience working with subscription based business models and recurring revenue frameworks
- Excellent written and verbal communication skills in English
- Ability to manage multiple priorities, navigate ambiguity, and operate with a high level of accountability
- Bachelor’s degree or equivalent professional experience
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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