Senior Manager of Learning & Development at Rain, leading scalable CX learning strategies for internal teams and BPO partners.
About the role
- Strategic leader for Claims Leadership Development Program, focusing on staffing and leadership development needs. Collaborate with various departments to enhance operational effectiveness within GEICO's Claims organization.
Responsibilities
- Provide strategic leadership and governance for the Claims organization’s Leadership Development Program (LDP).
- Ensure the Claims Supervisor pipeline is healthy, appropriately staffed, and aligned with GEICO leadership standards.
- Partner closely with Corporate Learning and Development, Workforce Planning, and Claims Operations to evaluate participation levels, forecast staffing needs, and ensure the program strengthens leadership capability across the Claims organization.
- Responsible for long range planning, program effectiveness evaluation, and ensuring that the enterprise curriculum translates into operational readiness with the Claims environment.
- Lead the overall strategy, direction, and governance of the Claims Leadership Development Program.
- Align the Claims program to the corporate leadership curriculum and enterprise development framework.
- Ensure the program builds sustainable leadership capability to meet current and future operational needs.
- Analyze historical and forecast supervisor staffing demands, including turnover, promotions, and business growth.
- Model future supervisor capacity needs and adjust program participation targets accordingly.
- Provide strategic insights to Claims leadership on supervisor bench strength, readiness gaps, and timing of development cohorts.
- Lead development of KPIs and dashboards, working closely with inter-departmental partners to assess participation rates, completion rates, supervisor readiness, and program ROI.
Requirements
- Bachelor’s degree or equivalent work experience in insurance, business, or related field
- 5+ years of progressive experience in leadership development, organizational effectiveness, or operational leadership.
- Proven experience in program oversight or development programs.
- Strong analytical skills with ability to forecast staffing needs and interpret performance trends.
- Executive presence with ability to influence senior leaders and facilitate alignment across teams.
- Excellent communication, conflict resolutions, and stakeholder management skills.
- Experience in Auto Claims
Benefits
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
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