About the role

  • Mid-Level Tier III Administrator providing technical support for DISA Global Video Services. Collaborating with teams to troubleshoot and maintain video service integrations into DoD networks

Responsibilities

  • Provide support to Defense Information Systems Agency (DISA) Global Video Services (GVS)
  • Enable the integration of video services into the Department of Defense
  • Work closely with your team and Lead to provide vital technical support for the integration of Global Video Services (GVS) such as Pexip into Microsoft 365 Teams
  • Troubleshoot, maintain operational processes, and enhance customer satisfaction by resolving incoming tickets
  • Handle incident response, working directly with users and coordinating with other teams to diagnose and resolve technical issues
  • Review incident databases, develop and maintain routine operational metrics reporting, and provide detailed helpdesk metrics

Requirements

  • 6 + years of related experience
  • Bachelor's Degree in Computer Science or related field
  • Active Secret security clearance
  • CompTIA Security+ or similar for IAT Level II DoD 8570 certification
  • Expertise in developing, maintaining and contributing to technical and process documentation
  • Experience with M365 Teams
  • Experience with administering and troubleshooting systems deployed in DoD Cloud Environments (IL4/IL5/IL6), including MS Office 365, and classified and unclassified networks
  • Ability to thrive in a highly collaborative, fast-paced, growth-focused environment

Benefits

  • Comprehensive benefits and wellness packages
  • 401K with company match
  • Competitive pay and paid time off
  • Health Savings Accounts options
  • Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
  • Short and long-term disability benefits
  • Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
  • Full flex work weeks where possible

Job title

Mid-Level Tier III Administrator

Job type

Experience level

Mid levelSenior

Salary

$110,500 - $149,500 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job