Mid-Level Tier III Administrator providing technical support for DISA Global Video Services. Collaborating with teams to troubleshoot and maintain video service integrations into DoD networks
Responsibilities
Provide support to Defense Information Systems Agency (DISA) Global Video Services (GVS)
Enable the integration of video services into the Department of Defense
Work closely with your team and Lead to provide vital technical support for the integration of Global Video Services (GVS) such as Pexip into Microsoft 365 Teams
Troubleshoot, maintain operational processes, and enhance customer satisfaction by resolving incoming tickets
Handle incident response, working directly with users and coordinating with other teams to diagnose and resolve technical issues
Review incident databases, develop and maintain routine operational metrics reporting, and provide detailed helpdesk metrics
Requirements
6 + years of related experience
Bachelor's Degree in Computer Science or related field
Active Secret security clearance
CompTIA Security+ or similar for IAT Level II DoD 8570 certification
Expertise in developing, maintaining and contributing to technical and process documentation
Experience with M365 Teams
Experience with administering and troubleshooting systems deployed in DoD Cloud Environments (IL4/IL5/IL6), including MS Office 365, and classified and unclassified networks
Ability to thrive in a highly collaborative, fast-paced, growth-focused environment
Benefits
Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Health Savings Accounts options
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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