Storage and SAN Infrastructure Administrator managing physical, virtual, and cloud - based data storage for Kyndryl. Ensuring security, availability, and performance while collaborating with IT teams and vendors.
GT
Hybrid Mid-Level Tier III Administrator
Posted 4 months ago
About the role
- Mid-Level Tier III Administrator providing technical support for DISA Global Video Services. Collaborating with teams to troubleshoot and maintain video service integrations into DoD networks
Responsibilities
- Provide support to Defense Information Systems Agency (DISA) Global Video Services (GVS)
- Enable the integration of video services into the Department of Defense
- Work closely with your team and Lead to provide vital technical support for the integration of Global Video Services (GVS) such as Pexip into Microsoft 365 Teams
- Troubleshoot, maintain operational processes, and enhance customer satisfaction by resolving incoming tickets
- Handle incident response, working directly with users and coordinating with other teams to diagnose and resolve technical issues
- Review incident databases, develop and maintain routine operational metrics reporting, and provide detailed helpdesk metrics
Requirements
- 6 + years of related experience
- Bachelor's Degree in Computer Science or related field
- Active Secret security clearance
- CompTIA Security+ or similar for IAT Level II DoD 8570 certification
- Expertise in developing, maintaining and contributing to technical and process documentation
- Experience with M365 Teams
- Experience with administering and troubleshooting systems deployed in DoD Cloud Environments (IL4/IL5/IL6), including MS Office 365, and classified and unclassified networks
- Ability to thrive in a highly collaborative, fast-paced, growth-focused environment
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Health Savings Accounts options
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
- Full flex work weeks where possible
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