HR Administrator managing payroll processes and employee documentation in a tech scale - up company. Collaborating with HR and legal teams to ensure compliance and support employees.
GT
Onsite Mid-Level Tier III Onsite Support Administrator
Posted 10 hours ago
About the role
- Onsite Support Administrator providing technical support for DISA operations and systems migration. Collaborating with users to resolve technical issues and enhance customer satisfaction.
Responsibilities
- Provide essential on-site support for the legacy classified system and transition to new GVS technology
- Serve as an advisor, technical assistance provider, and GVS representative to participating customer organizations
- Analyze impacts and provide problem sources/resolution
- Troubleshoot, maintain operational processes, and resolve incoming tickets
- Handle incident response and coordinate with other teams to diagnose and resolve issues
- Review incident databases and maintain routine operational metrics reporting
- Provide 8 a.m.-5 p.m. local time on-site Tier III support
- Support the transition from legacy systems to new technology
- Collaborate with users to diagnose problems and recommend solutions
Requirements
- Minimum of 8 years’ related experience required
- Bachelor's Degree in a related technical field
- CompTIA Security+ or similar for IAT Level II DoD 8570 certification
- Expertise in developing and contributing to technical and process documentation
- Experience with DoD VTC Platforms (Vidyo, Cisco, Poly, Pexip, Teams, and Tandberg)
- Installation and troubleshooting of systems such as DNS, OCSP/certificates, AD, Email relay, scripting, Network/FW, databases, Linux/Windows OS, and IT logging/monitoring/management services
- Proficiency in configuring and troubleshooting video edge devices
- Proven ability to perform root cause analysis and escalate incidents
- Experience with exercise and contingency planning
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- Medical plan options including Health Savings Accounts
- Dental plan options
- Vision plan
- Flexible work arrangements
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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