Relationship Associate managing accounts and driving growth for independent auto dealers. Focusing on customer experience and teamwork to meet branch goals in the Cincinnati/Dayton market.
About the role
- Project Documentation Administrator managing overall documentation for complex projects at Emerson, ensuring customer documentation requirements are met in a timely manner and achieving high customer satisfaction.
Responsibilities
- Act as main contact with the customer regarding documentation management aspect, participate in various meetings with customers
- Analyze customer documentation requirements from quote to cash; ensure support on documentation aspects in quote phase
- Plans the documentation processes in accordance with the project charters
- Ensure all documentation requirements are met throughout all project phases; own, develop & update the documentation list and status
- Review customer comments on documentation and ensure on time submissions; Works closely with the project team, coordinate and expedite activities for documentation, revisions and approvals with the assigned support teams and customers
- Collect, organize, store and send to customers the electronic & hardcopy documentation; Highlight documentation project change requests from customers
- Develop and implement strategies to comply with the customer requirements within agreed timeframe.
Requirements
- Bachelor’s degree
- Proficient English language skills - verbal, reading and writing
- Excellent organizational skills, including time management and follow-up
- 1-year experience in documentation development would be considered a plus
- Good knowledge of Microsoft Office Suite (Excel, Word, Power Point, Outlook, Adobe PDF)
- Knowledge in use of spreadsheets, database, word processing and selected job specific software will be a plus
Benefits
- Health insurance
- Professional development opportunities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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