Account Manager managing and developing client relationships in the cybersecurity sector. Responsible for sales management and optimizing customer satisfaction through various cybersecurity services.
About the role
- Strategic Account Manager driving growth in high-potential accounts at ALASTIN. Collaborating with Account Managers to develop action plans and establish relationships with selected practices.
Responsibilities
- Conduct business assessment and build strategic growth plan for designated Strategic Accounts for accelerated growth.
- Partner with local Account Manager to develop forecast targets, initiatives to drive growth and reports to monitor progress of these accounts
- Establish and apply business building principles on best practices related to successful revenue generating approaches and pull through strategies, office promotions etc.
- Conduct Account Business Reviews after thorough account analysis from account reports with each specified account and ensure AMs on the team are effective in presenting ABRs as well.
- Serve as lead on approaches that foster patient loyalty and an excellent patient experience within the practices they cover.
- Partner with the AMs to apply strategic account management principles to enhance the relationship with each office
- Develop action plan, applying S.M.A.R.T. principles, to include education on the science, messaging, social media, provide selling skills for office staff, incentives and general best practices
- Participate in regular SAM Success team calls to collaborate with the SAM team along with the Training and Education and Marketing teams
- Align business decisions with strategic goals by demonstrating knowledge of market, competition and profitability
- Establish travel itinerary (quarterly) with Executive Area Director or Regional Director based on area/territory priorities and T&E budget
- Analyze and control expenditures to conform to budgetary requirements
Requirements
- BA/BS degree required
- 5 or more years Aesthetic sales experience; skincare experience preferred
- Proven expertise in integrating medical and retail in a practice
- Effective coaching, training and development skills
- Effective goal setting, planning and communication, relationship-building, and strong problem-solving skills
- Strong analytical skills with ability to utilize Excel and PowerPoint when needed
- Ability to manage multiple responsibilities and get others to buy in to specific goals and strategies in a fast placed, demanding environment
- Self-reliant with the ability to make solid business decisions
Benefits
- health insurance
- 401(k) plan with employer match
- a generous paid time off policy
- hybrid work schedules
- competitive commission plan
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