Senior Customer Success Manager driving value for strategic Enterprise customers in the Transport, Logistics, and Manufacturing sectors. Cultivating partnerships and ensuring customer success through adoption and measurable outcomes.
About the role
- Scaled Customer Success Manager leading onboarding and account management for SMB customers at Fyxer AI startup. Driving retention and expansion with a commercial focus in a fast-paced environment.
Responsibilities
- Own onboarding end-to-end for this segment, making sure customers activate fast and get value early
- Run structured launch sessions with admins and champions, tied to clear objectives
- Spot expansion signals early
- Own a large portfolio of SMB accounts and be accountable for their health, renewal readiness, and growth
- Stay ahead of renewals by mapping value milestones to timelines and calling risks early
- Run clean save plans when needed, and make sure customers feel supported
- Grow accounts through value: usage patterns, outcomes achieved, and the next logical steps
- Default to using our existing playbooks, assets, and self-serve content, then make them better as you learn what lands
- Work with Digital to build and run 1:many programs that move cohorts efficiently
- Test, measure, and iterate on programs and playbooks based on clear success metrics
- Feed the loop: share customer feedback with Product and help evolve the CS tooling/workflows that make this segment scale
Requirements
- 3+ years in Customer Success or Account Management, ideally SaaS
- Real experience in project management and you Get Stuff Done
- A commercial brain: you’re comfortable linking outcomes to revenue and talking about growth when it makes sense
- A scaled-CS mindset: you don’t jump to bespoke unless it’s truly worth it
- Data-driven and tooling-comfortable
- Startup-ready - fast, flexible, and energized by change
Benefits
- Equity
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