About the role

Client Success Manager responsible for ensuring clients fully utilize fundcraft’s platform. Onboarding clients and coordinating project management across various expert departments in Girona, Spain.

Responsibilities

Establish and maintain long-term relationships with a portfolio of clients.
Ensure clients fully utilise fundcraft’s platform to achieve their operational goals.
Act as the primary point of contact for client needs and inquiries, providing expert support and guidance.
Function as a project manager, coordinating client requests and directing them to relevant expert departments.
Onboard new clients, guiding them through the migration process and conducting platform training.
Maintain proactive and regular communication with clients, addressing queries and escalating complex issues.
Schedule and manage client meetings, balancing urgency and team availability.
Build strong relationships by understanding client expectations and delivering a high-quality product experience.
Identify patterns in client interactions and propose automation strategies for recurring communications.
Collaborate with the Product Development team to develop and implement automated workflows.
Monitor project deliverables and deadlines, ensuring alignment with client’s Cooperative Memorandum.
Flag risks or delays early and work with internal teams to maintain timeline integrity.
Maintain organized, up-to-date client records inside the fundcraft platform.
Foster strong internal collaboration to support client satisfaction.

Fluency in English is mandatory; any additional European languages are a plus.
Proven experience (5+ years) in a Client Success, Account Management, or Client-Facing Operations role in a alternative investment and professional services environment.
Strong understanding of customer lifecycle management, project coordination, and stakeholder engagement.
Exceptional communication skills, both written and verbal, with a client-centric and solutions-oriented mindset.
Highly organized and detail-oriented, with the ability to manage multiple priorities and meet strict deadlines.
Strong problem-solving skills and sound judgment, particularly when navigating complex client requests.
A proactive approach to process improvement, with the ability to translate recurring issues into scalable solutions.
Comfortable working in a fast-paced, evolving environment where adaptability and ownership are key.
Strong team spirit with a collaborative mindset and the ability to coordinate with cross-functional teams.

Join a culture that celebrates creativity and welcomes innovative, disruptive ideas, empowering you to make a real impact.
Immerse yourself in a fast-paced, diverse workplace where you'll have the chance to collaborate and learn from specialists across various fields, fostering personal and professional growth.
Embrace automation and seamless tech integration in your workflows⚙, while our platform boosts operations through tech leverage, ensuring you stay ahead of the curve and updated with new technologies.
Work in a comfortable, ergonomic environment within our spacious, modern offices where you can enjoy daily fresh fruit and coffee!
Monthly afterworks organised by the company to unwind and strengthen team connections.