Head of Customer Success managing the Customer Success function to drive revenue growth at ablefy. Building relationships with customers and leading a high - performing team in a SaaS environment.
About the role
- Manager leading a Renewals Sales team contributing to Veeam's growth through coaching and strategy execution. Driving performance and fostering a positive team culture for sales success.
Responsibilities
- Leads a team of 4-10 Renewals Sales Representatives and/or Associate Managers driving overachievement and goals with coaching, performance management, engagement, and career development
- Coaches team members to improve their results
- Nurtures a positive team environment, in alignment with Veeam's Core Values
- Manages team performance against quotas and sales forecasts, executes operating plans, and ensures sales objectives are met
- Drives revenue and contributes to the continued growth of Veeam through consistently achieving individual and team quotas
- Monitors daily activity of Renewals Sales Representatives, including sales activities and use of Veeam's customer relationship management system (Salesforce.com)
- Drives metrics regarding performance of renewal rates, prepaid maintenance, and upsell/cross-sell activities
- Collaborates with field sales employees on territory division of labor and sales execution
- Grows maintenance revenue through improving renewal practices
- Proactively monitors pipeline of expiring contracts to forecast renewal closure
- Handles customer and partner escalations
- Drives positive change in the department, looks to maximize the entire departments performance through analysis and process improvements
- Leads by example and mentors Managers and/or Associate Managers through sharing best practices from personal experience in a management role
- Has the responsibility to promote and maintain a positive organizational climate, based on trust, collaboration, mutual support, professionalism, and excellence orientation
- Building the Sales Team
- Creating a Culture of Trust
- Coaching the Sales Team, and/or Associate Managers that report to them
- Aligning and Executing Sales Strategy
- Delegation & Empowerment
- Motivating the Sales Team
- Guiding the Sales Transformation
- Building Customer Relationships
- Creating a Service Reputation
Requirements
- Bachelor’s Degree required
- English Advanced
- German Advanced
- Is required minimum of two (2) years of sales management or supervisory experience preferred;
- Demonstrated experience in building, training, managing, developing, and getting results from an inside sales team
- Skilled motivator with demonstrated ability to coach and develop sales staff to exceed targeted sales objectives and deliver high quality service to customers
- Ability to work in a semi-autonomous and fast-paced environment; must be a high-energy, motivated self-starter
- Proven track record of driving high volume, transactional sales along with more complex enterprise sales
- Ability to work well with all levels of people and teams in a matrix-organization structure, including to work with variety of leaders from different lines of business
- Ability to adapt to changes in roles and responsibilities
- Demonstrated negotiation skill
- Demonstrated work ethic and teamwork
Benefits
- 26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental, maternity, and paternity leave
- Fully covered family medical plan, dental, rehab, and vaccinations
- Life, critical illness, and disability insurance
- Employer pension contribution via PPK
- Monthly Edenred allowance of 450 PLN for meals
- MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
- Up to 12 free therapy sessions annually, plus legal and financial advice
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
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