Facilities Manager overseeing maintenance and operations of multiple facilities. Ensuring compliance with Church standards and performance metrics while collaborating with various stakeholders.
About the role
- Operations Manager for FUCHS managing Smart Services team efficiency and customer satisfaction. Leading the performance of service solutions in the industrial sector while ensuring profitable outcomes.
Responsibilities
- Overall performance management of the US Smart Services Operations team, including customer reporting and communication to ensure service performance meets or exceeds expectations
- Ensure compliance with Smart Services operational KPIs, divisional Smart Goals, and service delivery standards
- Day-to-day leadership and coaching of Service Managers, fostering accountability and continuous improvement
- Oversee the development of new business opportunities with new and existing customers in collaboration with Service Managers and Sales team members
- Lead the hiring, onboarding, and training of Service Managers and Supervisors, ensuring alignment with FUCHS values and service excellence
- Drive operational efficiency through process standardization, resource optimization, and technology enablement
- Support the implementation of digital tools and platforms to enhance service visibility, reporting, and customer engagement
- Conduct regular performance reviews and territory audits to ensure consistent service quality and profitability
- Collaborate with cross-functional teams to resolve escalated customer issues and implement corrective actions
- Meet and exceed fiscal financial targets, including territory-level profitability and cost control
- Cultivate a high-performance culture that encourages team member development, retention, and succession planning
Requirements
- Bachelor’s Degree in Engineering, Business, or a related technical discipline
- 3–5 years of managerial experience in operations, field services, or industrial service delivery
- Strong technical knowledge of industrial process operations (e.g., wastewater treatment, wash systems, lubricants & lubrication)
- Proven ability to lead and develop high-performing teams across multiple territories
- Exceptional communication and interpersonal skills, with a customer-first mindset
- Strong analytical and problem-solving skills, with experience using data to drive decisions
- Proficiency in Microsoft Office; experience with CRM or service management platforms is a plus
- Ability to travel approximately 50% across the US territories
- Demonstrated success in managing KPIs, budgets, and operational targets in a fast-paced environment
Benefits
- Opportunity to develop and grow as professionals
- Excellent compensation package
- Comprehensive suite of benefits
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