Product and Proposition Manager responsible for product strategy and customer experience improvements at Barclays. Collaborating across teams to enhance commercial effectiveness.
Responsibilities
To manage and develop existing and new products and/or services.
Ownership of related customer and colleague journeys.
Develop the product strategy and drive change through execution teams.
Monitor key metrics such as adoption rates and customer satisfaction.
Requirements
Demonstrable experience of working with and managing a broad range of stakeholders in a matrix environment.
Considerable understanding of Customer journey management and improvement.
Experience of using data to make decisions and recommendations.
As minimum intermediate level of Excel and PowerPoint.
Experience in reporting and analysis i.e. experience with MI (Management Information).
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