Hybrid Director, Solutions Architecture – Implementation, Sales Engineering

at Fresco

• Job title: Director, Solutions Architecture – Implementation, Sales Engineering
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dublin, Ireland

About the role

• Director of Solutions Architecture leading technical strategy and implementation excellence for Fresco's smart kitchen platform. Driving customer engagement and collaboration across Sales, Engineering and Product teams.

Responsibilities

• Build and lead the function, establishing frameworks, processes, and standards for technical discovery, scoping, and onboarding
• Provide thought leadership on how customers can best leverage Fresco’s platform and integrations
• Lead technical discovery with enterprise and mid-market prospects, uncovering requirements
• Ensure the sales team is equipped with the right technical narratives, tools, and materials to win deals, upsell and cross-sell
• Oversee high-quality product demonstrations, proofs-of-concept, and integration walkthroughs
• Define and oversee scalable implementation methodologies that ensure fast, predictable customer onboarding
• Lead complex technical onboarding sessions, data configuration, and integration setup alongside Delivery and Product
• Act as a senior “voice of the customer,” shaping product roadmap discussions and influencing platform improvements
• Work closely with Product, Engineering, and Delivery to refine integration capabilities, data workflows, and customer-facing processes
• Oversee the creation of technical documentation, best practice guides, and reusable assets for both internal and external audiences

Requirements

• 7–10+ years of experience in Sales Engineering, Solutions Consulting, or Implementation within a SaaS or technology environment
• Strong understanding of SaaS architecture, APIs, integrations, and data flows
• Exceptional communicator who can translate complex technical concepts into clear, business-focused value
• Demonstrated ability to build and scale customer-facing technical processes
• Comfortable leading in a fast-moving, high-growth environment with multiple stakeholders and competing priorities
• Highly collaborative with strong leadership presence and a bias toward action
• Proven ability to influence Product, Engineering, and Commercial leadership
• Understanding of hardware and a cooking interest is a distinct advantage
• Fluency in English required; additional European languages a plus.

Benefits

• Competitive, market driven salaries
• Meaningful share options as part of our Employee Share Option Scheme
• A flexible, hybrid or remote work model to suit your needs