Hybrid Director, Solutions Architecture – Implementation, Sales Engineering

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About the role

  • Director of Solutions Architecture leading technical strategy and implementation excellence for Fresco's smart kitchen platform. Driving customer engagement and collaboration across Sales, Engineering and Product teams.

Responsibilities

  • Build and lead the function, establishing frameworks, processes, and standards for technical discovery, scoping, and onboarding
  • Provide thought leadership on how customers can best leverage Fresco’s platform and integrations
  • Lead technical discovery with enterprise and mid-market prospects, uncovering requirements
  • Ensure the sales team is equipped with the right technical narratives, tools, and materials to win deals, upsell and cross-sell
  • Oversee high-quality product demonstrations, proofs-of-concept, and integration walkthroughs
  • Define and oversee scalable implementation methodologies that ensure fast, predictable customer onboarding
  • Lead complex technical onboarding sessions, data configuration, and integration setup alongside Delivery and Product
  • Act as a senior “voice of the customer,” shaping product roadmap discussions and influencing platform improvements
  • Work closely with Product, Engineering, and Delivery to refine integration capabilities, data workflows, and customer-facing processes
  • Oversee the creation of technical documentation, best practice guides, and reusable assets for both internal and external audiences

Requirements

  • 7–10+ years of experience in Sales Engineering, Solutions Consulting, or Implementation within a SaaS or technology environment
  • Strong understanding of SaaS architecture, APIs, integrations, and data flows
  • Exceptional communicator who can translate complex technical concepts into clear, business-focused value
  • Demonstrated ability to build and scale customer-facing technical processes
  • Comfortable leading in a fast-moving, high-growth environment with multiple stakeholders and competing priorities
  • Highly collaborative with strong leadership presence and a bias toward action
  • Proven ability to influence Product, Engineering, and Commercial leadership
  • Understanding of hardware and a cooking interest is a distinct advantage
  • Fluency in English required; additional European languages a plus.

Benefits

  • Competitive, market driven salaries
  • Meaningful share options as part of our Employee Share Option Scheme
  • A flexible, hybrid or remote work model to suit your needs

Job title

Director, Solutions Architecture – Implementation, Sales Engineering

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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