Director of Solutions Architecture leading technical strategy and implementation excellence for Fresco's smart kitchen platform. Driving customer engagement and collaboration across Sales, Engineering and Product teams.
Responsibilities
Build and lead the function, establishing frameworks, processes, and standards for technical discovery, scoping, and onboarding
Provide thought leadership on how customers can best leverage Fresco’s platform and integrations
Lead technical discovery with enterprise and mid-market prospects, uncovering requirements
Ensure the sales team is equipped with the right technical narratives, tools, and materials to win deals, upsell and cross-sell
Oversee high-quality product demonstrations, proofs-of-concept, and integration walkthroughs
Define and oversee scalable implementation methodologies that ensure fast, predictable customer onboarding
Lead complex technical onboarding sessions, data configuration, and integration setup alongside Delivery and Product
Act as a senior “voice of the customer,” shaping product roadmap discussions and influencing platform improvements
Work closely with Product, Engineering, and Delivery to refine integration capabilities, data workflows, and customer-facing processes
Oversee the creation of technical documentation, best practice guides, and reusable assets for both internal and external audiences
Requirements
7–10+ years of experience in Sales Engineering, Solutions Consulting, or Implementation within a SaaS or technology environment
Strong understanding of SaaS architecture, APIs, integrations, and data flows
Exceptional communicator who can translate complex technical concepts into clear, business-focused value
Demonstrated ability to build and scale customer-facing technical processes
Comfortable leading in a fast-moving, high-growth environment with multiple stakeholders and competing priorities
Highly collaborative with strong leadership presence and a bias toward action
Proven ability to influence Product, Engineering, and Commercial leadership
Understanding of hardware and a cooking interest is a distinct advantage
Fluency in English required; additional European languages a plus.
Benefits
Competitive, market driven salaries
Meaningful share options as part of our Employee Share Option Scheme
A flexible, hybrid or remote work model to suit your needs
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