IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Support Analyst providing application and technical support through help desk platforms. Involves resolving software and hardware issues while ensuring customer satisfaction.
Responsibilities
- Respond to inbound support requests via help desk platforms (e.g., Zendesk), phone, email, or chat. Triage and prioritize assistance needed, and resolve issues related to software, hardware, or system usage.
- Provide baseline training and guidance to clients and providers on ServiceChannel applications
- Identify system issues, document and report them to the Development Team, and escalate unresolved or complex cases to higher-level support or engineering teams.
- Maintain accurate records of support interactions, document solutions, and contribute to the knowledge base.
- Ensure client satisfaction by delivering prompt, professional, and effective support.
Requirements
- Typically requires 1–2 years of experience in a customer service or technical support role, preferably in a call center or SaaS environment
- Strong command of ServiceChannel applications, general IT troubleshooting, and familiarity with help desk platforms
- Excellent verbal and written communication skills; able to explain technical concepts clearly to non-technical users
- Analytical thinking and attention to detail; able to diagnose and resolve technical issues efficiently
- Demonstrated ability to provide high-quality customer support and maintain professionalism under pressure
- Ability to work independently and collaboratively within a team environment
- Bachelors in Computer Science, IT, Computer Information Systems
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technician Support PLM in hybrid role for Visiativ, aiding SMEs in digital transformation and software use. Key responsibilities include support, ticket management, and incident resolution.
External Identity Support Analyst providing advanced technical support for identity platforms. Ensuring stable and secure identity services across Managed Solution Support portfolio in a collaborative environment.
Join Genpact as a Junior Technical Remote Support Engineer, providing technical support in a fast - paced AI environment. Collaborate with teams to drive continuous improvement and customer satisfaction.
Sportsbook Support Analyst providing 24/7 support for sports betting operations at RokkerX. Handle inquiries, manage trading issues, and ensure smooth daily operations.
Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
Support Analyst for SAP Ariba at Vivo Care, assisting users and guiding technical issues. Focused on delivering effective solutions in a dynamic and collaborative setting.
Associate I providing Oracle GL Business/Technical support and month - end reporting according to US GAAP. Collaborating on data quality and regulatory compliance with financial operations.
Payment Gateway Technical Support Specialist ensuring smooth payment operations for growing Payment Service Provider. Involves system administration, monitoring, and technical support for payment gateway system.
Technical Support Specialist monitoring customer networks and systems at Guide Star. Troubleshooting alerts and providing IT technical support to ensure business objectives are met.