Radiology Support Technician ensuring patient care, supporting imaging, and facilitating services delivery in a hospital setting. Engaging with patients and staff for improved patient satisfaction and safety.
About the role
- Support Analyst providing application and technical support through help desk platforms. Involves resolving software and hardware issues while ensuring customer satisfaction.
Responsibilities
- Respond to inbound support requests via help desk platforms (e.g., Zendesk), phone, email, or chat. Triage and prioritize assistance needed, and resolve issues related to software, hardware, or system usage.
- Provide baseline training and guidance to clients and providers on ServiceChannel applications
- Identify system issues, document and report them to the Development Team, and escalate unresolved or complex cases to higher-level support or engineering teams.
- Maintain accurate records of support interactions, document solutions, and contribute to the knowledge base.
- Ensure client satisfaction by delivering prompt, professional, and effective support.
Requirements
- Typically requires 1–2 years of experience in a customer service or technical support role, preferably in a call center or SaaS environment
- Strong command of ServiceChannel applications, general IT troubleshooting, and familiarity with help desk platforms
- Excellent verbal and written communication skills; able to explain technical concepts clearly to non-technical users
- Analytical thinking and attention to detail; able to diagnose and resolve technical issues efficiently
- Demonstrated ability to provide high-quality customer support and maintain professionalism under pressure
- Ability to work independently and collaboratively within a team environment
- Bachelors in Computer Science, IT, Computer Information Systems
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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