Solutions Engineer at NetApp designing data - driven solutions for U.S. Public Sector. Collaborating with integrators and customers to meet federal mission outcomes.
About the role
- Consultant driving customer success with ServiceChannel. Leading meetings and providing training for better product adoption and usage.
Responsibilities
- Recommend ServiceChannel standard methodologies, processes, and configurations that align with the customer's business objectives and strategy, driving the full potential and adoption of ServiceChannel’s product offering throughout the customer lifecycle
- Lead customer solutions meetings with or without a Customer Success Manager (CSM) to help deliver a process/workflow that is satisfactory to the client
- Collect and communicate intelligent customer feedback to drive ongoing product improvements.
- Be a client advocate, while keeping ServiceChannel values and initiatives in mind.
- Provide internal communications regarding Customer’s configuration, usage information, satisfaction of the system and churn risk.
- Provide training and guidance to Clients on ServiceChannel applications, collaborating with internal cross-functional partners on ongoing training needs, development of new training, and training delivery.
Requirements
- English proficiency
- Previous hands on experience with another SaaS or CMMS platform
- CRM Application skills
- 2+ years with Customer Success or Customer Support
- Excellent written and verbal communication, strong interpersonal skills
- Enthusiastic about technology with demonstrated technical capability; experience at a technology company or relevant consultancy
- Solid project management skills
- Passion to build customer relationships, provide customer service, and empathetic conflict resolution skills.
- Strong attention to detail
- Collaboration and teamwork.
- Willingness and desire to ask, learn, advance, achieve and engage with other team members
Benefits
- Health insurance
- Retirement plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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