Learning Solutions Consultant empowering life sciences clients with tailored training solutions. Combining client - facing responsibilities with collaborative design and strategic support across internal teams.
About the role
- Account Resolution Manager leading a team in Finance Operations to resolve customer disputes and improve Accounts Receivable. Collaborating with various leadership teams to enhance cash collection accuracy.
Responsibilities
- Lead and develop a high-performing team of Account Resolutions Associates by setting clear performance expectations, conducting regular coaching sessions, and managing workload distribution to meet Service Level Agreements.
- Collaborate with Collections, Billing, and Customer Service leadership to prioritize disputes for strategic accounts and remove bottlenecks that hinder the end-to-end payment process.
- Ensure strict compliance with dispute management policies, financial controls, and organizational standards to drive measurable improvements in Accounts Receivable aging and Days Sales Outstanding.
Requirements
- 4+ years of experience in Accounts Receivable, Dispute Resolution, Billing, or Collections, including at least 3 years in a people management or leadership capacity.
- Strong knowledge of financial operations, including credit processes and Enterprise Resource Planning systems such as Oracle, as well as case management tools like Salesforce or ServiceNow.
- Proven ability in data analysis to drive performance, stakeholder management, and fostering a culture of accountability and continuous improvement.
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, and C1 Level English Fluency.
Benefits
- Competitive compensation and benefits aligned with the experience.
- Comprehensive health, wellness, and retirement plans.
- Flexible work options to support work-life balance.
- Opportunities for continuous learning and professional growth.
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