Solutions Engineer at NetApp designing data - driven solutions for U.S. Public Sector. Collaborating with integrators and customers to meet federal mission outcomes.
About the role
- Customer Success Solutions Consultant supporting clients in optimizing their use of ServiceChannel applications. Focused on client advocacy, feedback collection, training, and project management.
Responsibilities
- Recommend ServiceChannel standard methodologies, processes, and configurations that align with the customer's business objectives and strategy.
- Lead customer solutions meetings with or without a Customer Success Manager (CSM) to help deliver a process/workflow that is satisfactory to the client.
- Collect and communicate intelligent customer feedback to drive ongoing product improvements.
- Provide training and guidance to Clients on ServiceChannel applications, collaborating with internal cross-functional partners on ongoing training needs, development of new training, and training delivery.
Requirements
- English proficiency
- Previous hands on experience with another SaaS or CMMS platform
- CRM Application skills
- 2+ years with Customer Success or Customer Support
- Excellent written and verbal communication, strong interpersonal skills
- Enthusiastic about technology with demonstrated technical capability;
- Solid project management skills
- Passion to build customer relationships, provide customer service, and empathetic conflict resolution skills.
- Strong attention to detail.
- Collaboration and teamwork.
- Willingness and desire to ask, learn, advance, achieve and engage.
Benefits
- Working on guiding customers through ServiceChannel applications and improving their experience
- Collaborating with internal teams and customers
- Advocating for clients
- Providing internal feedback on customer satisfaction and system effectiveness
- Continuous learning and sharing training resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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