Claims Verification Analyst role at Manulife ensuring integrity in health and dental claims processes. Involves auditing submissions and addressing fraud risks with stakeholders.
About the role
- Analista de Planejamento supporting customer onboarding processes at Fortics; ensuring fluidity and predictability in processes and timelines.
Responsibilities
- Support the implementation team strategically by organizing schedules, deadlines, and priorities.
- Build, track, and update onboarding schedules.
- Monitor implementation progress, identifying risks, bottlenecks, and critical issues.
- Act proactively to prevent schedule deviations and impacts on the customer journey.
- Manage critical cases, ensuring visibility and alignment across involved teams.
- Prepare reports and provide periodic updates to leadership on status, risks, and impediments.
- Support continuous improvement of onboarding processes and operational governance.
Requirements
- Previous experience in areas such as Onboarding, Customer Success, Projects, or Operations within technology companies.
- Planning-oriented, organized, and analytical profile.
- Proactive with a strong sense of responsibility for deadlines and deliverables.
- Good communication skills for interaction with internal teams and leadership.
- Ability to identify risks and work in a structured way to resolve problems.
Benefits
- Birthday day off
- Wellness program
- English language classes
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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