Hybrid Senior Account Management

at Forterro

• Job title: Senior Account Management
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud
• Location requirements: Hybrid, Katowice, Poland

About the role

• Account Manager managing strategic client relationships and maximizing customer value at Forterro. Collaborating with teams to drive upselling and customer satisfaction.

Responsibilities

• Proactively manage and maintain relationships with approximately 75 customers.
• Prioritise your customer base to ensure the greatest level of focus is placed on those with the highest potential.
• Exceed targets by upselling the following solutions to existing customers: Cloud Conversions, Additional Licenses / Modules and Recurring services.
• Leverage your sales metrics to develop short, medium and long-term sales plans to exceed your targets.
• Engage in the Opportunity Planning process, engaging the virtual team and ensuring the highest conversion rates.
• Build Account Plans that clearly articulate the customers objectives and challenges, how our solutions can help along with a tangible action plan to achieve results.
• Gain command of our corporate message, leverage data and insights to identify growth opportunities to help clients understand and grow their business.
• Conduct well-informed and consultative meetings with senior level executives to understand their objectives and clearly articulate how our solutions can help.
• Adhere to the Forterro Sales Process and adopt our sales best practices which includes MEDDPICC qualification and the creation of sales artefacts.
• Negotiate contracts that align with our profit targets whilst ensuring maximum value to the customer.
• Exceptional Salesforce hygiene to track customer activity, pipeline management and forecasting Prepare and present sales forecasts and performance reports to senior management.

Requirements

• Demonstrable track record of consistently growing existing customers in the high tech/SaaS space.
• Consistent and proven delivery of attaining quota targets and expert pipeline management.
• Well versed in value-based solution selling.
• Passionate about forecast accuracy, and dedicated follow up skills that allow nothing to fall through the cracks.
• Extremely well-versed in wholesale, distribution, manufacturing industries is a plus.
• Great presentation skills along with high confidence in engaging with decision makers.
• Powerful communication and interpersonal skills.
• Highly articulate via phone, email and in person is a differentiator, along with a positive engaged approach to working collaboratively with internal colleagues and external partners.
• Inspired by working in a constantly changing and evolving work environment where growth is non-stop.
• Savvy with Salesforce, PowerPoint, Word and Excel preferable.