Customer Service Representative providing support to National Sales customers through inbound and outbound communications. Processing orders and resolving inquiries while supporting food distribution operations.
About the role
- Customer Service Representative providing financing support to US Ford vehicle owners. Managing inbound inquiries and maintaining customer satisfaction during calls and chats.
Responsibilities
- Provide positive customer experience to US Ford vehicles owners, while appropriately handling routine inbound calls and/or chats related to vehicle financing, including but not limited to payment extensions, due date changes, payment research, and support of self-services available online.
- Take ownership of each call to transform customer experience in every moment to build lifetime relationships; representatives are empowered to resolve customer needs independently and are expected to: Manage call flow progression effectively to meet customer service level expectations while delivering best in class service.
- Utilize online knowledge-based materials and navigate multiple applications to assist with call handling and decision making.
- Research, explain, and correct required items such as misapplied payments or payoffs and balance disputes.
- Clearly explain process requirements and obtain required information from customers.
- Discuss past due accounts with customers and obtain acceptable arrangements to get the account up to date.
- Maintain workplace agility: Remain knowledgeable and prepared for upcoming changes to processes and technology.
- Embrace the call center environment and deliver best in class customer service by leveraging all resources to maintain expected productivity levels.
- Be prepared to engage and contribute positively to a collaborative, team-based environment.
Requirements
- Bachelor’s degree is preferred. Minimum scholarity: High School.
- Proven English proficiency – both spoken and written (preferably native English or language certification).
- Customer service mindset.
Benefits
- Extensive on-site training lasts for 4 to 6 weeks.
- 4-day on-site worksite arrangement.
- Weekly schedule of 48 hours, US Holiday Calendar will be followed.
- Operation hours: Monday-Friday: 7am-7pm CST. Saturday: 7am-3pm CST.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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