Resolution Specialist in Contact Center managing high volume customer inquiries via phone and chat. Collaborating with associates to resolve issues in a customer - focused environment.
About the role
- Manager leading a team in the Fraud and Disputes Contact Center at FNBO. Responsible for overseeing operations and developing staff in a hybrid working environment.
Responsibilities
- Lead a team in the Fraud and Disputes Contact Center
- Monitor and verify potential fraudulent activity
- Create cases for disputed transactions
- Ensure staff development and achievement of business goals
- Manage daily operations according to procedures
Requirements
- High School Diploma or GED
- 1+ years of Leadership or Management experience
- 3+ years Contact Center experience
- Proficient in Microsoft Office experience (Word, Excel, Power Point, Outlook)
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
Job title
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Experience level
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Degree requirement
Location requirements
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