Area Business Office Manager overseeing business operations in two assisted living communities. Communicating effectively with community leaders and improving business office functions.
About the role
- Office Manager overseeing diverse operational tasks for a flooring franchise in Grand Rapids. Supporting a fast-moving team and ensuring efficient project coordination in a hybrid environment.
Responsibilities
- Use QuickBooks to track revenue, expenses, invoices, and bill payments
- Maintain accurate financial records and assist with basic P&L visibility
- Complete job costing after each project to track true margins vs quoted margins
- Follow up quickly with digital leads and schedule them in InspireNet
- Communicate clearly with customers about timing, process, and installation details
- Support local marketing activities and help drive inbound leads
- Ensure each job is properly planned and scheduled
- Coordinate materials, deliveries, and labor
- Receive and stage materials when deliveries arrive
- Create detailed work orders outlining pricing, materials, and services
- Keep inventory updated for regularly stocked materials
- Help define and reinforce our desired culture and ways of working
- Continue learning about flooring products and processes; grow into an internal expert
- Help maintain a positive social media presence
- Work with owner to identify best practices in marketing our business
Requirements
- Experience with QuickBooks (QuickBooks Online preferred)
- Strong organizational and administrative skills
- Clear, friendly communication – both written and verbal
- Ability to coordinate multiple moving parts and follow through reliably
- Comfort working in a hybrid environment (majority in office, limited hybrid time)
- Bonus: experience in construction, home services, or a trades-based business
Benefits
- Use of company vehicle when on the job
- Focused training specifically for your role
- Growth, both professionally and financially
- Attendance at yearly convention for Floor Coverings International
- Family first philosophy that understands work-life balance
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