About the role

  • Office Manager overseeing diverse operational tasks for a flooring franchise in Grand Rapids. Supporting a fast-moving team and ensuring efficient project coordination in a hybrid environment.

Responsibilities

  • Use QuickBooks to track revenue, expenses, invoices, and bill payments
  • Maintain accurate financial records and assist with basic P&L visibility
  • Complete job costing after each project to track true margins vs quoted margins
  • Follow up quickly with digital leads and schedule them in InspireNet
  • Communicate clearly with customers about timing, process, and installation details
  • Support local marketing activities and help drive inbound leads
  • Ensure each job is properly planned and scheduled
  • Coordinate materials, deliveries, and labor
  • Receive and stage materials when deliveries arrive
  • Create detailed work orders outlining pricing, materials, and services
  • Keep inventory updated for regularly stocked materials
  • Help define and reinforce our desired culture and ways of working
  • Continue learning about flooring products and processes; grow into an internal expert
  • Help maintain a positive social media presence
  • Work with owner to identify best practices in marketing our business

Requirements

  • Experience with QuickBooks (QuickBooks Online preferred)
  • Strong organizational and administrative skills
  • Clear, friendly communication – both written and verbal
  • Ability to coordinate multiple moving parts and follow through reliably
  • Comfort working in a hybrid environment (majority in office, limited hybrid time)
  • Bonus: experience in construction, home services, or a trades-based business

Benefits

  • Use of company vehicle when on the job
  • Focused training specifically for your role
  • Growth, both professionally and financially
  • Attendance at yearly convention for Floor Coverings International
  • Family first philosophy that understands work-life balance

Job title

Office Manager

Job type

Experience level

Mid levelSenior

Salary

$22 - $26 per hour

Degree requirement

High School Diploma

Location requirements

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