Supervisor for Group Benefits Operations leading a team to deliver outstanding client service. Manage daily operations and foster a positive work environment for service delivery in a fast - paced setting.
About the role
- Manage claims process for Flock customers ensuring rapid resolution. Collaborate with tech teams for improved customer experiences in connected vehicle insurance.
Responsibilities
- Own the end-to-end claims journey for Flock customers, ensuring rapid and fair resolution.
- Work closely with Admiral to develop, document, and continuously improve claims handling processes.
- Be the primary point of contact for escalated claims issues.
- Analyse claims data to identify trends and opportunities to reduce frequency and severity.
- Collaborate with product and tech teams to improve claims-related customer experiences.
- Build and maintain strong relationships with third-party suppliers including repairers, legal and TPAs.
Requirements
- ESSENTIAL
- Proven experience in motor or commercial fleet claims handling.
- Strong knowledge of insurance claims processes and regulatory requirements.
- Excellent communication and stakeholder management.
- Experience working with insurance partners or underwriters.
- Ability to work at pace and resolve issues quickly under pressure.
- PREFERABLE
- Familiarity with telematics or connected vehicle data.
- CII qualification or working towards it.
- Experience building or redesigning claims processes from scratch.
Benefits
- 25 days of holiday (+ Bank Holidays) 🏖
- Workplace Pension 💰
- Private Medical Insurance 🏩 (including Optical 👓 & Mental Health 💆♀️)
- Various Salary Sacrifice Schemes - Workplace Nursery, Holiday Purchase, Tech, Gym, Cycle to Work, Electric Vehicle, Private Medical Insurance for families 💵
- Enhanced Parental Leave and Pay 🐣
- £1000 toward relevant professional qualifications 🎓
- £500 per annum towards learning and development 🌱
- 3 days paid leave for L&D purposes 🌻
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Operational Manager at AMO Pictures diving into multiple departments to enhance processes. Focused on turning chaos into a profitable mechanism with 2 - 3+ years of diverse experience.
Lead Media Operations team at pilot Hamburg, preparing and controlling online campaigns. Driving innovation and team development in digital media strategies with a focus on effective campaign management.
Operations Analyst contributing to sustainable transportation initiatives with Capitol Corridor. Engaging in impactful train access expansion through data analysis and collaboration.
Fleet Operations Manager responsible for operational management of vehicle rental processes. Focused on after sales and coordination of technical processes and repairs in a modern working environment.
Turbo Operations Specialist responsible for converting data into actionable insights at Rappi. Working alongside Operations teams for improved service levels and efficiency.
IT Service Operations Manager leading IT service management and improving service quality at Parts Town. Collaborating with various stakeholders to enhance operational stability and user experience.
Senior Process Manager focused on enhancing ATM availability and operational efficiencies at Capital One. Collaborating with teams to drive data - informed strategies and customer experience improvements.
Operations Engineer maintaining IT systems and security for corporate technology at Field Nation. Collaborating with teams to improve processes and support scalable IT operations in a hybrid environment.
Operations Analyst managing client portfolio of insurance companies with focus on KPI excellence. Collaborating cross - functionally for operational improvements in a digital finance environment.