Process Improvement Analyst enhancing business processes through documentation and value stream mapping in operations. Collaboration with cross - functional teams to optimize operations and support ISO compliance.
About the role
- Booking Team Lead responsible for operational excellence and team performance at innovative travel consultancy iCliGo. Leading the Booking team to deliver high-quality travel solutions.
Responsibilities
- Oversee the daily performance of the Booking team, ensuring operational excellence across all booking-related activities.
- Act as the primary point of coordination for the Booking team, ensuring workflows are effectively managed.
- Monitor team workload, priorities, and service levels to ensure deadlines and quality standards are consistently met.
- Provide guidance and operational support to team members on booking-related matters.
- Ensure the accurate execution of booking processes, including creation, modifications, cancellations, and issue resolution.
- Support the implementation and optimization of operational procedures.
- Track team performance using operational KPIs and contribute to regular reporting.
- Collaborate closely with internal stakeholders, including Operations, Customer Support, and Commercial teams.
Requirements
- Degree in Tourism, Management, or a related field.
- Over 5 years of experience in the travel industry, preferably within a travel agency, OTA, tour operator, or similar environment.
- Previous experience in team coordination, supervision, or leadership roles.
- Strong knowledge of booking processes and airline reservation systems (GDS), particularly Amadeus and/or Galileo.
- Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Hands-on, problem-solving mindset with strong attention to detail.
- Good analytical skills, with the ability to monitor operational performance and identify areas for improvement.
- Strong interpersonal and communication skills, with the ability to support and motivate a team.
- Fluency in Portuguese and English; Spanish is a plus.
Benefits
- Competitive salary based on experience and expertise.
- Annual performance-based bonus.
- AdvanceCare health insurance.
- 24 days of annual leave (including your birthday off).
- Hybrid working model.
- Access to the Udemy Academy.
- Travel perks at net rates.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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