Senior Operations Analyst at Viveo providing clinical and pharmacological support and ensuring compliance and quality in health information. Located in São Paulo, Brazil, in a hybrid work model.
Responsibilities
Provide technical information accurately, based on scientific evidence;
Update educational materials as required, developing and reviewing materials about products or treatments;
Support clinical studies, assisting with the interpretation of clinical data and the preparation of medical letters;
Ensure compliance by verifying that all information is current and aligned with MSD’s required quality policies;
Monitor safety by tracking and reporting to the DPOC any potential adverse events related to medical inquiries and MSD products.
Requirements
Solid technical knowledge in pharmacology, clinical therapies, and health regulations;
Previous experience in similar roles, such as customer service in healthcare settings, clinical research, or medical information;
Strong proficiency in English for reading, writing, and interpreting English texts, with the ability to translate complex scientific materials;
Excellent written communication skills in Portuguese and English, and verbal communication in Portuguese;
Ability to communicate clearly and understandably to different audiences;
Attention to detail, ensuring accuracy in the collection, analysis, and dissemination of information;
Interpersonal skills with the ability to work effectively in a team and build strong relationships with colleagues;
Basic computer skills, including the use of client-specific software and platforms for information management, research databases, and presentation tools such as Excel and PowerPoint;
Bachelor’s degree in Pharmacy;
Postgraduate studies in related areas such as clinical pharmacology, public health, or healthcare management are desirable.
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