Client Relationship Manager overseeing relationships across Europe for Fitch Learning. Drive engagement, retention, and growth through strategic account management and tailored learning solutions.
Responsibilities
Manage your portfolio of clients through strategic analysis, relationship building and gaining internal referrals
Understand the markets, products and operating environment that our clients work in, to enable you to support the design of learning and development solutions that add value to our clients
Convert opportunities into booked business through sales excellence; leverage our internal resources to write and develop best in class proposals; pitch persuasively
Manage data and information closely and accurately, by using our Salesforce system to record and track your account developments
Produce regular revenue forecasts that are built from your pipeline. You will be required to justify and explain these clearly
Hand projects over to the relevant operational team to deliver and manage, once the projects have been commercially secured and contracts negotiated, whilst retaining escalation and commercial oversight of the project
Requirements
You have a strong background in sales and relationship management within a solution sales environment
You have experience working in, or selling to, Financial Services and/or selling learning solutions
You have a history of working towards and achieving revenue targets
You can understand client strategy and build effective business and action plans
You have excellent communication skills and a consultative selling approach
Benefits
Hybrid Work Environment: 3 days a week in office required based on your line of business and location
A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
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