Desk Based Account Manager managing B2B clients in electronic security sector. Role involves sales inquiries and upselling, within a technology - focused environment.
About the role
- Senior Customer Success Account Manager at SaaS platform streamlining care operations. Driving customer revenue growth and managing key accounts for optimal business outcomes.
Responsibilities
- The primary focus of this role is to drive customer revenue growth by generating expansion opportunities.
- Be accountable for customer retention and proactively mitigate churn risks.
- Take ownership of key accounts that require high-touch engagement.
- Identify and explore opportunities to upsell and expand the usage of new features.
- Monitor customer health and proactively address risks with mitigation plans.
- Collaborate with internal ShiftCare teams to support product adoption and successful renewals.
- Effectively resolve customer questions which may include product training sessions.
- Share best practices with colleagues to continuously improve processes and outcomes.
Requirements
- 4+ years of experience in customer success or client-focused account management, preferably within a SaaS business.
- Strong commercial acumen to create outcomes that balance business goals with customer needs.
- A strong track record of meeting and exceeding customer revenue and retention targets.
- Exceptional written and verbal communication skills, including presenting strategies and solutions effectively.
- Solid understanding of business operations, with strengths in sales, problem-solving, and issue resolution.
- Highly organised, detail-oriented, and skilled at prioritising tasks to deliver results.
- Self-motivated, confident, and a collaborative team player.
- Adaptable and capable of thriving in a fast-paced, dynamic environment.
- A demonstrated desire to learn and continuously improve.
- Experience with SaaS platforms or familiarity with care services is a significant advantage.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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