Customer Engineering Account Manager role focuses on delivering exceptional customer service and technical expertise for aircraft retrofit solutions. Engaging with airline and leasing customers for their modification needs.
About the role
- Implementation Manager leading diverse teams to ensure successful client deployments at global fintech leader Fiserv. Collaborating cross-functionally and managing project KPIs and forecasts.
Responsibilities
- Lead a team of diverse associates to deliver on commitments for client deployments
- Present and negotiate the design of proposed solutions with the client
- Advise clients on standard methodologies for outsourcing solutions
- Craft and deliver client-facing implementation reporting/documentation
- Produce monthly revenue forecasts including variance to targets
- Interact with multiple Product Lines across the Financial Institutions Group
- Establish team goals and complete performance and merit reviews
- Assist the team to ensure project related Key Performance Indicators (KPI’s) and financial measures are understood, monitored, and reported
Requirements
- 5+ years of work experience in an Implementation Project Management position
- 3+ years of experience with configuration, accounting, and outsourcing
- 3+ years of experience working with revenue planning and forecasting for portfolio projects within a Professional Services environment
- Bachelor’s degree in business, or a related field, or an equivalent combination of education, work, and military experience
Benefits
- Health insurance
- 401(k) matching
- Annual incentive opportunity in cash and equity awards
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