Customer Success Manager at Black Duck Software, Inc. supporting enterprise software adoption and renewal targets using a digital - first engagement strategy.
About the role
- Customer Success Specialist managing customer onboarding and communication using Intercom. Supporting mortgage brokers in a dynamic SaaS environment.
Responsibilities
- Manage and optimize customer communication via Intercom.
- Lead and support onboarding sessions for new clients.
- Deliver online training sessions and product webinars.
- Address client questions and issues quickly.
- Promote feature adoption by helping customers discover relevant functionalities.
- Act as the voice of the customer, sharing insights with product and tech teams.
Requirements
- Fluency in Portuguese (PT), at native level.
- Excellent communication and presentation skills.
- Strong knowledge and hands-on experience with Intercom (mandatory).
- Organized, proactive, and able to multitask in a dynamic SaaS environment.
- Excellent written communication skills.
- Minimum 1+ year of experience in Customer Success, Customer Support, or another client-facing role.
Benefits
- Professional development
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager driving strategic engagement and measurable ROI for Smart Containers at ORBCOMM. Collaborating cross - functionally to optimize operations for maritime leaders.
Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Customer Success Manager driving customer success and value for Salesforce's Marketing Cloud. Expertise in SaaS and strong communication skills to guide customer projects.
Bilingual Customer Success Manager leading customer relations at Salesforce. Needed for orchestration of Signature deliverables and client relationships in a technical environment.
Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.