GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
About the role
- Manage and optimize customer communication via Intercom.
- Lead and support onboarding sessions for new clients.
- Deliver online training sessions and product webinars.
- Address client questions and issues quickly.
- Promote feature adoption by helping customers discover relevant functionalities.
- Act as the voice of the customer, sharing insights with product and tech teams.
Requirements
- Fluency in Portuguese (PT), at native level.
- Excellent communication and presentation skills.
- Strong knowledge and hands-on experience with Intercom (mandatory).
- Organized, proactive, and able to multitask in a dynamic SaaS environment.
- Excellent written communication skills.
- Minimum 1+ year of experience in Customer Success, Customer Support, or another client-facing role.
Benefits
- Professional development
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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