Junior ServiceNow Developer supporting the development and maintenance of ServiceNow solutions for Cadmus. Collaborating with internal users and performing technical documentation and improvements support.
SG
Hybrid HRIS Service Delivery Lead – ServiceNow HRSD
Posted 2 months ago
About the role
- HRIS Service Delivery Lead optimizing ServiceNow HRSD capabilities at Invesco. Leading HR technology initiatives and enhancing employee experience through digital solutions.
Responsibilities
- Translate HRSD product vision into clear, prioritized user stories and business requirements, ensuring alignment with organizational strategy and stakeholder priorities
- Partner with HR COEs and Operations to identify pain points, process gaps, and opportunities for digital enablement
- Facilitate workshops and feedback sessions to validate requirements, drive adoption, and influence change across HR and IT teams
- Research platform capabilities and industry trends to recommend enhancements aligned with HR strategy, proactively identifying opportunities for innovation and efficiency
- Lead testing, UAT coordination, and issue resolution with a focus on quality, compliance, and continuous improvement
- Collaborate with HRSD agents and employee-facing teams to promote best practices and improve service delivery
- Serve as a point of escalation for complex HRSD issues, providing guidance and resolution in partnership with technical and business teams
- Use Platform Analytics and other tools to generate actionable insights from HRSD usage data
- Develop dashboards and reports to monitor performance, inform decision-making, and present recommendations to senior HR leadership
- Lead HRSD upgrade planning and execution in partnership with technical teams, ensuring effective resource allocation and risk mitigation
- Create materials to support change management, training, and operational readiness, and oversee delivery to ensure successful adoption
- Collaborate with Knowledge Management and Content Strategy teams to ensure content is structured and user-friendly
- Represent HRSD in cross-functional forums and working groups, advocating for HRSD needs and best practices
Requirements
- 7+ years of experience in HR technology or HRIS, including 3+ years working with ServiceNow HRSD
- 3+ years in a lead, project owner, or cross-functional role
- Strong experience in Workday HCM with deep understanding of HR business processes and capabilities
- Ability to ensure seamless integration between Workday and ServiceNow HRSD to deliver streamlined workflows and an exceptional employee experience
- Strong understanding of HR operations, service delivery models, and employee experience
- Demonstrated ability to balance leadership and execution—willing to get into the weeds to solve problems and deliver results, while also guiding projects and collaborating across teams
- Excellent communication, facilitation, and stakeholder engagement skills
- Experience in agile environments (Scrum, Kanban); familiarity with Jira and Confluence
- Strong analytical and problem-solving skills, with a track record of driving process improvements
- Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field
- Relevant certifications (e.g., ServiceNow CSA and CIS-HRSD) strongly preferred
- Demonstrated knowledge of Workday and/or other core HCM enterprise platforms; hands-on experience strongly preferred
- Comfortable working autonomously and proactively leading cross-functional collaboration to achieve shared goals
Benefits
- Flexible paid time off
- Hybrid work schedule
- 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
- Health & wellbeing benefits
- Parental Leave benefits
- Employee stock purchase plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
ServiceNow Administrator responsible for daily operation and continuous improvement of the ServiceNow platform. Ensuring performance, stability, and compliance with governance standards in a hybrid work environment.
ServiceNow AI Developer/Architect creating AI solutions on the ServiceNow platform for Nordic and European clients with a focus on GenAI applications.
Business Executive leading the ServiceNow business in Sweden's market at a top Business Technology company. Driving strategic transformation selling with a dedicated sales team and collaboration with leadership.
Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
Chief Technology Officer at Sofigate, leading technology vision and customer engagement through ServiceNow. Shaping strategy and offerings, collaborating with international clients to drive business growth.
ServiceNow Solution Architect at DXC Technology leading technical delivery and shaping ServiceNow solutions for diverse clients in consulting.
ServiceNow Business Analyst responsible for translating business needs into functional requirements on the ServiceNow platform. Collaborating with stakeholders and developers to design solutions.
ServiceNow Program Manager managing complex initiatives for Federal Government clients. Designing impactful programs and facilitating change while overcoming challenges in program management.
(Senior) Consultant/Architect leading ServiceNow transformation projects in Banking & Insurance across multiple locations in Germany. Engaging with top - tier clients to enhance their digital infrastructure in a hybrid working environment.