Director of Referral Services overseeing the referral processes at BioMatrix. Focused on patient referrals, prescription activities, and team management in specialty pharmacy.
FI
Onsite Assistant Director of Technology Services
Posted 2 hours ago
About the role
- Assistant Director of Technology Services supporting IT operations and initiatives. Leading improvements and team management while ensuring service delivery meets organizational needs.
Responsibilities
- Assist the Director of Technology Services in planning and managing improvements that align with organizational goals
- Supervise IT support staff and manage the daily help desk engagement with FHCW staff
- Act as Director of Technology Services in their absence, making critical decisions as needed
- Oversee daily IT operations including infrastructure, applications, and support services
- Lead major technology projects and initiatives from planning through implementation
- Ensure IT service delivery meets organizational needs and SLAs
- Coordinate cross-functional technology projects with other departments
- Evaluate and recommend new technologies, systems, and solutions
- Ensure security, compliance, and disaster recovery protocols are maintained
- Oversee system upgrades, implementations, and maintenance
- Monitor IT performance metrics and implement improvements
- Act as an escalation point for IT staff and problem resolution
- Recruit, train, and mentor IT staff
- Conduct performance evaluations and professional development planning
- Foster a collaborative and innovative team culture
- Manage relationships with technology vendors and service providers
- Communicate IT initiatives and issues to the Director of Technology Services
- Serve as liaison between IT and other business units
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- Master's degree preferred
- 7-10+ years of IT experience
- 3-5+ years in IT management or leadership roles
- Proven track record of managing complex projects and teams
- Strong leadership and people management abilities
- Excellent communication and interpersonal skills
- Strategic thinking and problem-solving capabilities
- Knowledge of current IT systems, infrastructure, and security practices
- Project management expertise (PMP certification often preferred)
Job title
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