Assistant Director of Technology Services supporting IT operations and initiatives. Leading improvements and team management while ensuring service delivery meets organizational needs.
BP
Onsite Director of Referral Services
Posted 2 hours ago
About the role
- Director of Referral Services overseeing the referral processes at BioMatrix. Focused on patient referrals, prescription activities, and team management in specialty pharmacy.
Responsibilities
- Oversee the DM team supporting fax queue management and data entry of records applicable to documents received.
- Set standard metrics and goals for Referral Services team members for pull through of referrals, data entry, and documentation management, PAL, BV, PA processing
- Establish training protocols for new employees and evaluate performance against metrics/goals; and determine corrective action or training plans to support performance improvement when needed
- Establishes communication processes and procedures for Referral Services team members to engage necessary internal and external stakeholders to gather missing or inaccurate information
- Work cohesively with internal department leadership to ensure continuity of patient referral activities are performed optimally.
- Provide administrative and/or leadership support for accreditation related process or data collection activities that entail information from the Intake or Referral departments.
- Support staffing and resource adjustments as found necessary to support referral volumes and overall growth goals for the organization
Requirements
- 5-7 years of experience in managing patient referral and prescription activities in infusion or specialty therapies
- 3-5 years of general infusion or specialty therapy reimbursement or payer experience
- 3-5 years of experience in supporting prescriber, healthcare setting, patient, and field facing communications related to referral or prescription services in infusion or specialty therapies
- 1-3 years of successful management/leadership of department employees
- Strong customer service skills internal and external customers, including meeting quality standards for services and evaluation of customer satisfaction.
- High School Diploma or equivalent, Bachelors' Degree preferred
- Advanced computer and internet skills (e.g. Microsoft Office)
- Must know and understand financial information and reporting aspects
- Willing to travel up to 5% of the time for business purposes
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
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