Regional Director of Customer Onboarding Success leading onboarding specialists at SiteMinder. Overseeing operations to drive customer satisfaction and revenue growth.
About the role
- Merchant Onboarding Specialist at Paysafe conducting end-to-end merchant onboarding processes across all brands. Collaborating with technical integration, sales, and account management teams in Lima, Peru.
Responsibilities
- Responsible for creating of merchant accounts, set-up in internal systems and bringing them to ready for transacting stage
- Maintain a quality check of all merchant onboarding stages
- Responsible for handling of internal and external change requests regarding settings of merchant accounts
- Responsible for initiating, implementing and executing internal and cross-departmental product and process changes
- Responsible for project and process documentation as well as training and cross-training of employees
- Regular reporting for ongoing projects as well as continuous data analysis & quality assurance
- Update the Management team on issues of concern that may cause a significant financial or service impact on the department and/or company
Requirements
- 1 to 2 years’ experience in similar roles
- Complete higher education in science, business administration or similar
- Computer literacy and strong Internet knowledge (mail, www, MS OFFICE, OS Windows)
- Foreign language: Advance English (C1)
Benefits
- health insurance
- cancer and life insurance
- 30 days of paid vacation
- 4 paid volunteer days per year
- summer hours (Dec-Mar)
- a birthday day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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