Customer Service Coordinator providing exceptional service to Aramark customers. Resolving inquiries and complaints for customer satisfaction with a professional approach.
About the role
- Clinical Support Specialist providing clinical support and training for the Sonico-CX® IVL system in Singapore. Engaging with clinicians and organizing educational workshops while ensuring device effectiveness in clinical settings.
Responsibilities
- Provide real-time, in-person clinical support during IVL procedures to ensure optimal and safe device use.
- Guide clinicians through system setup, catheter preparation, imaging workflows, and device delivery.
- Deliver structured training programs for physicians, nurses, cath lab staff, and internal field teams.
- Provide remote clinical support via on-call conference calls for urgent distributor-assisted cases.
- Train and certify distributors (online and on-site) on procedural support, troubleshooting, and clinical education standards.
- Maintain flexible availability to support urgent, distributor-notified cases, including potential travel.
- Deliver technical presentations and hands-on workshops at hospitals, clinical meetings, and distributor events.
- Build and maintain strong working relationships with interventional cardiologists and cath lab teams to support therapy adoption and long-term usage.
- Support the setup and execution of local registries or observational studies, including coordination with sites on logistics, IRB submissions, and data collection.
- Engage with Key Opinion Leaders (KOLs) to support protocol development, clinical feedback, and publication efforts.
- Support clinical trial activities by presenting and explaining study materials such as protocols, IFUs, core lab manuals, and CRFs.
- Conduct post-market clinical follow-up and support data integrity monitoring at assigned sites.
- Act as a liaison between end users and internal marketing and R&D teams to collect real-world product feedback.
- Assist in documenting product performance, case reports, adverse events, and user experience insights.
- Maintain accurate documentation of site visits, clinical cases, and training activities using CRM or designated reporting tools.
- Submit expense reports, training logs, and clinical documentation in a timely and compliant manner.
- Support additional strategic accounts or regions as business needs require.
Requirements
- Diploma or Bachelor’s degree in Biomedical Engineering, Nursing, Life Sciences, or a related discipline.
- Minimum 2 years of clinical support experience in interventional cardiology, radiology, vascular surgery, or cath lab environments OR at least 1 year of medical device case support or clinical research experience.
- Familiarity with coronary or peripheral interventional devices such as IVL, atherectomy, PTA/PTCA, or intravascular imaging catheters.
- Strong technical aptitude, including experience with console setup, catheter preparation, and procedural imaging workflows.
- Comfortable working in clinical environments, providing hands-on procedural support, and communicating with multidisciplinary teams.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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